Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎉 Celebrate Warcraft's 30th Anniversary in Candy Crush! - More info HERE
👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
🎉 Celebrate Warcraft's 30th Anniversary in Candy Crush! - More info HERE
👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
lots of connection problems!
Comments
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Welcome to Sweet King Community! 👑
Thank you for your playing Candy Crush Saga. 😊
Hot topics right now in Candy Crush Saga here and in King Community here 🌶 🍭👑
You can also participate on Candy Crush Contests here and General Contests here that you can chance to win gold bars on this game. 😉
👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!
Have a nice and safety day! ❤😊
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How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope nothing this happens. 😊
I think uninstall and then reinstall steps then must allow the confirmation message to show for the software to register it is the best solve problem that I hope nothing this happens too.
⚠️ NOTE ⚠️
If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.
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I guess I'll have to be done with Candy Crush then. I am not tech savvy enough to do this. All the other King games are working but I don't really like any. Too bad. I love CC and have been playing for many years. I don't want to make a mistake and have to start over. It took me way too long to get to the level I'm on.
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Hi there, I'm sure there is something we can do to help!
We can take this step by step, we just need few more details to be able to help 😉
Just to confirm, you play Candy Crush through your laptop correct? If yes, is the game not loading for you so you can play?
Do you happen to get any error message or does it take ages to load?
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Yes, I play on my laptop. No error message other than page not loading. I have tried refreshing but that doesn't help. I get a message to wait or leave page. I wait a couple times then leave.I play one other King game and it loads fine. I don't like it as well so I don't play it as often.
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Thanks, this helps a lot!
The browser you are currently using might need to be updated or perhaps clearing the cache might help. I want to assume that you might be using Chrome so I'm sending you a link HERE for you to try out clearing the cache and see if that helps.
- On your computer, open Chrome.
- At the top right, click More .
- Click History. History.
- On the left, click Clear browsing data.
- Select how much history you want to delete. To clear everything, select All time.
- Check the boxes for the info you want Chrome to clear, including Browsing history. ...
- Click Clear data.
Hope this helps and keep us posted.
