Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
You try following these troubleshooting steps of Crashing/Freezing issue/bug here (Facebook) that I hope this helps. đ
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If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.