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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
please solve. not possible to play if one can not get the extra moves. logging out for today. might look for a fix on Monday. all my other probelms are fine. it is only cc on the cell.
I'm glad I'm not the only one going through this with the black screen when I get a chance to get extra moves!! I know that it's not a mistake on my end & am tired of having to use my gold bars to get them!!!
i have the same problem this morning. I have updated and restarted the phone. when accepting an offer to view an ad the screen goes blank. in a middle of an episode race this is very poor. please fix
Hello @King4512🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Ads on your device!!
Can you please tell me if it is just one Ad that is stuck with black screen or is it all of the Ads?
Issue is not resolved, I'm facing the same issue with my galaxy S22+
When I click on for a new game the screen goes black
Android pixel 7 pro. Ads going black every 2-3 ads. Need to restart phone repeatedly. Have cleared candy crush cache and Google cache multiple times. Do not think this issue is fixed!! This is getting progressively more frequent and frustrating
Same here. Using iPad Pro iPad os version 16.3.1. Please help. Kfl
Same here. Getting a blank screen while running an ad.
This is an issue again black screen on android device when watching g an add
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*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules
The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
Hi
I have been playing Candy Crush for such a long time and dont get advert's to get extra moves. I know people who get it but not me
Thank you all for letting us know you experienced this issue!
You will be happy to know that this has been taken care of and that you should be able to see ads without any issues.
If this is not the case, please let us know which device you are playing on the game app version you have installed so we can report this back to Support 👍
Apologies for any inconvenience caused, and have a sweet day 😃
Hi everyone i am having same problem when trying for extra moves, have tried restart,switched off,logged out but problems still here !!!!
Mine has done that several times today too.
Hi and Welcome to the King Community
Thank you for the feedback . Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Info Here
I am too. Deleted the app & reinstalled. Hard restart on iPad. Nothing works.
Adds are making my screen go black and have to restart phone really really annoyed
Had an absolute gut full of adds making my screen go black and I have to restart the game. What the hell is going on?
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
