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Black screen when watching ads - 🚫 Issue reported!
Best Answers
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Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
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Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
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Answers
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Had an absolute gut full of adds making my screen go black and I have to restart the game. What the hell is going on?
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Adds are making my screen go black and have to restart phone really really annoyed
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I am too. Deleted the app & reinstalled. Hard restart on iPad. Nothing works.
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Hi and Welcome to the King Community
Thank you for the feedback . Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Info Here
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Mine has done that several times today too.
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Hi everyone i am having same problem when trying for extra moves, have tried restart,switched off,logged out but problems still here !!!!
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Thank you all for letting us know you experienced this issue!
You will be happy to know that this has been taken care of and that you should be able to see ads without any issues.
If this is not the case, please let us know which device you are playing on the game app version you have installed so we can report this back to Support 👍
Apologies for any inconvenience caused, and have a sweet day 😃
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Hi
I have been playing Candy Crush for such a long time and dont get advert's to get extra moves. I know people who get it but not me
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The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
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