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The game is stuck after completing the adventure path. The claim button does not work and I cannot enter the game beyond this point. Help!!
Hello @BrownNose🤗 Hearty Welcome to our sweet King Community!
Thank you for reporting!
Our Candy Community In-charge has reported the issue to the game Studio, as we have been receiving frequent complaints about the rewards glitch!!
I need your game ID number to send to the Studio. If you do not know how to find it, please use --> This Link👍️
To rely back, simply type in the blank box given below to my comment.
Have a great rest of the day🍫🍫
Everytime I load the game,it takes me to the Adventure Path screen, saying I've completed 40 out of 40, but nothing hoppens when I press Receive. Also, I received the reward some days ago, but I've kept getting this notification. However, now I cant't get past it. I've tried closing all apps and shutting phone off and on a few times, but that hasn't helped.
Superb! Thank you for letting me know🤩
Enjoy the game and keep crushing🍫🍫
It got resolved ,
It got resolved.....I closed the game for few minutes then opened it again
Hello @joi_123🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game!!
Can you explain why you were not able to go back to the game map? Was your screen frozen?
Which device are you using? Can you please post a screenshot of your Adventure Path?
To reply back, simply type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soon🍫🍫
I have completed the first 5 levels of adventure path , unable to go back to actual candy crush map , My boosters got wasted the same 5th level.is repeatedly coming again and again pls resolve this
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Hi and Welcome to the King Community
Thank you for reporting , Ill give this feedback to the game team!
Hi and thank you for reporting this!
Is this still persisting? Which device are you playing on, Apple or Android?
Can you check if there is any available updates for the game? If not, can you grab a screenshot of the pop up and share it here so we can check this with the studio?
Thanks for your collaboration 🙏
I have the same problem here since today. Stuck on this screen. Samsung S20+, Android machine
Ps: last update installed today, still stuck...
Thank you for looking into this. The issues still persists, it's an Android Phone, and there are no available updates.
Hello @lenchen80 and @PiGh🤗 Hearty Welcome to our sweet King Community!
Thank you very much for providing screenshots!
Let me give a shout out to our Candy Community In-charge👍️
Thank you for sharing this! So you open the game app to find this pop up which you are not able to get out of so you can't play the game correct?
Yes, that is correct.
Thank you for confirming and I've passed it on to the developers for further instruction on what we can do to get this solved as soon as possible!
Hello @sp33🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Adventure Path rewards!!
We have received few more complaints about it. Let me get back to you in a bit with any suggestions I find.
If you have anything to add in the meantime, please reply back by typing in the blank box given below to my comment🍫🍫
I'm stuck on this picture and cannot press claim or leave or avoid the page. I'm on Android and have tried updating, restarting phone and left game overnight and returned and the problem remains. Any ideas?
Morning, please can you share any progress or update? Still the same issue this morning!
Hello. I have the same problem. I cannot claim my final 3 boosters even after completing all 40 levels. It kept asking me to claim but nothing happens. So frustrating
Hello @BrownNose issues with the Adventure Path are known about and supposedly being investigated. All anyone can do is wait and hope King sorts the issues out quickly. That or remove the feature due to its faults.
I am sorry to say your issue will probably not receive an official response as the Moderation team seem to be struggling with the lack of notifications that is plaguing this forum.
Hi @lenchen80,
I wanted to check if you have opened the game today and if the Adventure Path popup is still blocking your game?
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
