🎬️ Video ads disappearing or not available

Spieler_8675309 · November 2023

Dot, dot, dot...

Spieler_8675309 · November 2023

Edited by simps...

loufk · December 2023

Hello,

I have noticed a lot of my family who plays candy crush has the option to watch an ad for extra moves at the end of a game that they lost. I don't have that option and was wondering why? I have tried using a different kind of phone, or tablet, and nothing. Is it a bug that can be fixed??

kiara_wael · December 2023

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

For more Info Here

PummyRaj · December 2023

https://community.king.com/en/candy-crush-saga/discussion/428082/extra-moves-ads

Hello @loufk🤗 Hearty Welcome to our sweet King Community!

Receiving Ad videos does not depend on the device we use! And, it is not a bug either!!

It is a feature that is still in testing!! The testing features are sent to few groups of players for few periods of time. Once the timing period is over for the group, the feature will be moved to different groups. That is the reason your friends and family have the Ads but, you don't!!

The players who receive the Ads are not handpicked by the Candy game Studio team. It is a computer generated list that goes out automatically!!

But, no need to worry!! You too will receive them, but only a matter of time!! I have been playing the game from 10 years, and I still do not have the Ads!! So, as players, all we need to do is -- keep the app up to date, make sure there is enough free space on device memory and you stay active in the game.

If you have any questions, please post back by typing in the blank box given below🍫🍫

Shoyebjeeva · December 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2879659#Comment_2879659

I’ve lost the video ads feature since last week 😱, they really helped me out. Please bring back the ad features I don’t mind having to watch for 30 seconds.

Shoyebjeeva · December 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2879762#Comment_2879762

The ad features stopped working/appearing since last week after such a long time, I didn’t mind watching 30 seconds of ads, they really helped me out a lot to get through the levels.