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Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Infoย Here
If still not work ย Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
Hello Alice @alicefayh๐ค Hearty Welcome to our sweet King Community!
Looks like there is an issue with this Super Color Bomb, as I have seen couple more complaints about it!!
Are you seeing only the pop-up that says "no internet connection" or is the game freezing on you?
Can you please try these steps --> log out of the game -- close the App -- shutdown and restart your device after 5 minutes -- reopen the App and try to collect the reward again.
Please post back and let me know how it goes.
Thank you & Happy Holidays๐๐