How to get rid off chocolate box glitch? (Under investigation)!

Hi there and welcome to the Community,

Thanks for reporting this issue.

You can try the following simple troubleshooting steps that will normally fix the issue:-

1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or

2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.

If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-

a) type and device model you're using to play your game;

b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.

Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏

@PummyRaj @bearwithme

Hello @shanezehra🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game with the Chocolate Box!

Can you tell me which device you are using? Also, if you are using a mobile device OR the App version on Windows 10/11, which version of the App do you have right now?

To reply back, please type below 🍫🍫