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it’s been six moth, non of update or suggested “fixes” worked.
Member id: 1511657899
Phone model: iPhone 13 Pro Max
App version: 1.279.1.1. ; iOS 17.5.1
Hello @Mirrie51🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are stuck with the Chocolate Box glitch!!
Which device are you using? If using a mobile device or the App version on Windows 10/11, which version of the App do you have right now?
Have any of you had any success with this issue? I have had it for months and can't get rid of it. So annonying!
yeah. 11 years in and this last 30 days were by far the most frustrating with having to do extra 3 taps before and after each game and the waste of time on power ups 🤯
I've tried every suggestion as well All suggestions take me in a circle right back to where I began. I’m beyond frustrated. Been playing this game for over 10 years 🙄
I have the same issue, tried all the fixes but nothing is working. My device: iPhone 13 Pro Max. My player ID 1511657899
Hi there and welcome to the Community,
Thanks for reporting this issue.
You can try the following simple troubleshooting steps that will normally fix the issue:-
1) please ensure that your app is of the latest version and that you don't have any connectivity issue. To check for updates, just go to the app stores in your phone and start updating it. Once the app is updated, please restart your device before you play; or
2) if your app is the latest version, exit from the app or close the app, wait for few seconds before clicking on the app, play a lvl, doesn't matter you pass or not, then go back to the activity tab and check on your chocolate box.
If you still can't claim your prize and the connection error messages still appear, kindly reply us back with the following details, so our Candy Mod in Charge can help you further:-
a) type and device model you're using to play your game;
b) your game ID, which you can get by clicking on the King's logo, that is above your profile pic, refer below.
Thanks and hope you get back to us. I'm tagging our Candy Mods to further assist you 🙏🙏
@PummyRaj @bearwithme
I still can’t claim my Chocolate Box rewards. These are the messages I receive when I try.
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Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
unable to play. As soon as I open game it brings the chocolate box and hangs. Did everything mentioned in similar post but nothing is working. I off loaded App, reinstalled it, restarted my iphone. Still error
Hello @shanezehra🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game with the Chocolate Box!
Can you tell me which device you are using? Also, if you are using a mobile device OR the App version on Windows 10/11, which version of the App do you have right now?
To reply back, please type below 🍫🍫
I am using iPhone 11 pro. Candy crush version is 1.279.1.1.
Thank you for replying back @shanezehra 🤗
Let me check few things and get back to you🍫🍫
hi
Any luck? I am still not able to play due to chocolate box. It comes as soon as I open the App.
I still have issue with this glitch
Hi And Welcome to the King Community
Thank you for reporting. I'll pass this feedback to the game.in the meantime please force close the Apps and log in again
any upstate?
You won't get another reply from Kiara, but maybe @PummyRaj can advise on this.
Hello @viktoriadee🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Chocolate Box in your game! I have noticed more complaints in the past week about the Chocolate Box!
Thank you for providing your device details & game ID number.
I have reported about this issue to our Community In-charge! Let me see what they say when they come back on Monday.
Are you aware that there have been problems since 14:00 yesterday? All day and early morning I've been trying and I've lost not only progress but also items In the game. It hasn't just been early hours is what I wanted you to know 😊
Hello @kaylz118🤗 A Warm Welcome to the King Community!
I need a clarification please! Are you experiencing "connection issue" in your game? OR is it a glitch with the Chocolate Box?
Please reply by typing below🍫🍫
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
level 11895 cannot be completed due to no yellow candies spawning. I spent £19.99 on endless lives and 10 mins in I now cannot progress. Please fix immediately or refund the money that I cannot use.
While watching an ad to get additional gold bars, after I won the race, the game restarted and I lost my earned gold bars and the watched gold bars. Very frustrating. This has happened twice in the last two wins. Why?
I mistakenly hit to buy the paint brush thing I had like 51 bars I think and now I have 17 and didn’t want to buy those
I can't going in to my score
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
