On 11/26/18, I took my iPhone 6 into an Apple store. Since I had been having significant rapid battery discharge issues (the battery was new in mid-October) the Apple tech told me, after reviewing battery use, that I should try uninstalling Candy Crush to see if it corrected the problem. It did not and, after 2 more visits on the same day to the same store, the head tech told me that the phone was defective, and gave me a new iPhone 6 (I must say that I was more than a little surprised by this level of service - the phone was 3+ years old!). The next day I reinstalled CC. Similar to experiences others have had, that I have read on blogs during the 5+ years I've been playing the game, I lost all of the boosters I had accumulated, and also lost the win I'm sure I had in the weekly Space Race contest.
This problem has been going on for years, and you folks seem not to have found a way to fix it (it also happened to my wife a few years ago.) I've had a CC Account for several years now, and you seem to have no problem processing payments for gold bars (I've spent more than I would like to admit on them during the past 12-18 months.)
So we are now at a crossroads. I am currently on Level 4005 and, frankly, the game has gotten boring. One has to play enough lower levels to get the space ships or the booster bots, and to acquire sugar drops, in order to have any chance of winning most of your newer levels. I had (approximately) the following boosters in my account when the uninstall took place: Color Bombs - 200, Lollipop Hammers - 25, Stripe/Wrap - 200, Coconut Wheels - Hundreds (although they aren't really all that useful), Hands - 50, Jelly Fish - 150, Check Marks - at least 200 (also not all that useful), Flying Saucer - 1 (plus the one I would have won from the Space Race last week), and Stripe Painter - 1 (I've never gotten around to using this.) The only thing I got from my "account" with you folks were the gold bars I had, and a return to the level (4005) that I was at when the game was uninstalled.
You may either restore the boosters that you took from me, or I intend to use up the gold bars and quit CC. Although it is fine for killing time, it has really gotten boring to play any more, and I'm not about to try to build up the booster supply to where it was in order to be able to try to complete any more levels. I fully realize that the loss of one paying customer is probably not any big deal to you, but I thought you should know that I really feel that this is wrong, and that you folks have apparently not made enough of an effort to fix this long-standing problem
I'll look forward to hearing from you. Incidentally, the account I use for the game is under the same email as the one I used to register for this site.