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Ruth_Woolven · December 2018

i can get CC to load the orange front page - although it does say 'looking for social media' before finishing loading that page. it then gets stuck on the blue page. it was fine last night. Any thoughts?

_Elsa_ · December 2018

@Ruth_Woolven, you are able to access the game again?

Ruth_Woolven · December 2018

Still not working - others have reported this problem too since early this morning. Time to get it fixed please!

tailohou · December 2018

en français .. rien ne se passe (CC n'est pas la seule application qui ne s'ouvre pas depuis cette nuit)
.Unsupported Language

Ruth_Woolven · December 2018

Merci beaucoup tailohou! They're not vey quick to solve problems, are they

EDIT - it's now sorted!

_Elsa_ · December 2018

@Ruth_Woolven, you are able to access the game again?

Ioanna_Christou · December 2018

I have the same problem.

Ioanna_Christou · December 2018

I have the same problem.

_Elsa_ · December 2018

Hi @Ruth_Woolven, Joanna_Christou and @tailohou,

Let’s try some troubleshooting tips by following the steps.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

If these troubleshooting tips don't work please write back and let me know. I haven't seen any other message posted here today regarding this but it could be anew glitch starting.

@tailohou,

For now, the King Community is only available in English, so we encourage you to remain with that language. You can use online translators if your English is not good enough but please refrain from posting in any other language. This message is being closed out so I suggest that you start a new message in English. A second option is that you can complete the contact form from this link: https://soporto.king.com/contact

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