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My apologies for keeping you waiting on an update!
We're still on the case, working hard to ensure the glitch doesn't catch anyone else off guard. Good news is, we've managed to fix the problem for quite a few players, but it looks like some of you are still experiencing a bit of a hiccup.
Here's a handy tip to try in the meantime:
There is a workaround and that is to replay and pass the level that your avatar keeps going back to. If you see there are no stars, you need to pass the level again. If there are start, you still need to play the level.
Now if this attempt does not help, please get back to us with the following information:
Your Game ID
The level you are currently stuck on
The level you are supposed to be on
We will then pass your details to Support so they can manually restore your game.
Thanks for bearing with us and for all your sweet patience! 🍬💖
Hey good morning, I’m want to report to Darth Vader, he is from Germany.
We are in the 2/3 knockout, The issue is, this person is using multiples phones. Example; if you open your account in ten iPhone you will increase fast your points,
I’m holding the second place, I passed 1300 levels and I have 2 millions points, this guy passed 789 levels and he has 3 millions points
He is cheating, also he confess that he opened the account in multiple cellphone to receive point in each one, he changed the name telling us that. It’s impossible to increase all those, please take out from the platform we are doing the right things
I need help, all stars have disappeared from my screen. It had 2 days in the counter yesterday but there is no sign of all stars. How do I get it back I qualified for the next round
Why they say "We will then pass your details to Support so they can manually restore your game."??? They only use bot to answer to our questions!!
See my reply above, my iphone has not synced since December 2023, King cannot fix it.
This has been "under investigation" since December 2023. If King cannot fix it why don't they tell us?
I’m currently stuck in 15216’s level, because the game is freezes on startup. I playing with my IPhone with update ready/ full storage 230 Gb… restarted… game updated… nothing
Can anyone give me a reply??
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
Hello. Same problem again. After confirming a level in the game, I cannot move on to the next level. The screen goes black and freezes.
This happens on both computer and phone. You fixed this problem before. Now it's happening again
Good morning!
ID: 14493728725
My backup is stuck at level 1499, while my main device it's level 1617. How can I sync??
I’m on level 11173 on My iPhone & level 11163 on my iPad I’m not a newbie!
I play on 2 devices..my iPad is not syncing with my iPhone.
My iPad says not connected to internet but it is.
Hello. The game is now working. There is no problem for now. Thank you very much.
Hello, when you finish a level in the game, you cannot move on to the next level. This problem exists on computers and phones. When will you fix this? I am at level 15516 and I cannot progress.
It's taken me 8 days to pass a nightmare level, I finally pass it today but it stays on the same game?????? 😭😭😭I used all my boosters too!!
for all those that their device can't sync it is not relevant to device itself it is purely alternate software use.
so if you having this issue make sure you download game from playstore and for those who did download the game mod apk for unlimited resources. you are playing an another game technically so don't complain about sync issues
Hi there. I’m experiencing a syncing issue too. I’m on level 6198 on my iPhone but on my iPad it says I’m on level 577. I’ve tried all of the steps suggested to try and fix this issue but none of them work. So frustrating :( I would really appreciate if this could be resolved asap. My user ID is 13848419483.
When does the 9000 level show…I’m at 9223 and I’m still showing as 8000
I thought my devices were glitching…I make a couple of purchases and they don’t show on the other device. Never had problem before..seems to be an issue. Nor is the progress the same…please help
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its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
