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Thank you for the information @pretzle and I have got to say I am appalled by the response you have received from Player Support. Their response would seem to indicate they have no idea about your problem and haven't looked at the level. I say this because their answer to you mentions Cake Bombs and marmalade and level 1882 has neither Cake Bombs nor marmalade.
I would recommend replying to their answer pointing out that their response doesn't match your problem or the level you have queried.