Sign Up!

 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

1356715

Answers

  • cboll1962
    cboll1962 Posts: 2

    Level 1

    Someone stole my account. My pic changed. EVERYTHING GONE, Now starting me back at 1 I was way over 1400???

  • PummyRaj
    PummyRaj Posts: 44,081
    edited May 16

    Hello @cboll1962🤗 A Warm Welcome back to the King Community!

    It sounds like you might be logged out of your game!

    Can you check and make sure that you are logged into your game with your regular account (Facebook or Kingdom)?

    Please reply by typing below🍫🍫

  • rvseer23
    rvseer23 Posts: 5

    Level 2

    edited May 16

    It is not restored. My icon has changed and my name as if I was pushed an update that removed all of my settings except the level I am on.

  • PummyRaj
    PummyRaj Posts: 44,081
    edited May 16

    Thank you for trying, @rvseer23🤗

    Which device are you using?

    When you open your "Profile" page, do you see that you are logged in OR does it show as if you are logged out?

  • cboll1962
    cboll1962 Posts: 2

    Level 1

    edited May 16

    When I saw a different profile, I went to change my password, and you set me up with a new account, starting me at position 1 when I was well over 1400. I also had about $600.00. now all gone

  • PummyRaj
    PummyRaj Posts: 44,081
    edited May 16

    Hello again @cboll1962🙋‍♀️

    Except for Community Managers, all of that help out here are players like you.

    I am thinking seeing different people could be a glitch on the King servers! But, please don't worry! If you contact King Player Support team and send a complaint about your account, they will be able to help you.

    You can send your complaint directly from your game through "Help Center" —> Click on the Pink Cogwheel (gear icon) on the game map screen — Click on the ? icon in Settings window — scroll down to "My Game Progress" and click on it — select a suitable option for the issue you are experiencing and go from there;


    Or you can send your complaint through this link —> https://soporto.king.com/contact


    Let me know if you need further assistance🍫🍫

  • Stacymz
    Stacymz Posts: 14

    Level 2

    edited May 16

    I have tried to send an email to customer care regarding lost lives, lost gold, lost progress, and lost daily streak progress. Everything I have won and purchased in the last few days has disappeared either mostly or completely. I tried to send an email a handful of times and it keeps saying "something went wrong". What's going on with you guys?

  • manumanutheslender
    manumanutheslender Posts: 1

    Level 1

    edited May 16

    me to. Sucks. Fix it.

  • rvseer23
    rvseer23 Posts: 5

    Level 2

    edited May 16

    It changed my name to "Me" and shows as logged in.

  • PummyRaj
    PummyRaj Posts: 44,081
    edited May 16

    Would you mind show me a screenshot of your profile screen, @rvseer23 ?

    To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫

Hey! Would you like to give us your opinion?