⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

cboll1962 · May 15

Someone stole my account. My pic changed. EVERYTHING GONE, Now starting me back at 1 I was way over 1400???

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/450363/all-my-gold-is-gone

Hello @cboll1962🤗 A Warm Welcome back to the King Community!

It sounds like you might be logged out of your game!

Can you check and make sure that you are logged into your game with your regular account (Facebook or Kingdom)?

Please reply by typing below🍫🍫

rvseer23 · May 16

It is not restored. My icon has changed and my name as if I was pushed an update that removed all of my settings except the level I am on.

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3061231#Comment_3061231

Thank you for trying, @rvseer23🤗

Which device are you using?

When you open your "Profile" page, do you see that you are logged in OR does it show as if you are logged out?

cboll1962 · May 16

When I saw a different profile, I went to change my password, and you set me up with a new account, starting me at position 1 when I was well over 1400. I also had about $600.00. now all gone

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3061239#Comment_3061239

Hello again @cboll1962🙋‍♀️

Except for Community Managers, all of that help out here are players like you.

I am thinking seeing different people could be a glitch on the King servers! But, please don't worry! If you contact King Player Support team and send a complaint about your account, they will be able to help you.

You can send your complaint directly from your game through "Help Center" —> Click on the Pink Cogwheel (gear icon) on the game map screen — Click on the ? icon in Settings window — scroll down to "My Game Progress" and click on it — select a suitable option for the issue you are experiencing and go from there;

Or you can send your complaint through this link —> https://soporto.king.com/contact

Let me know if you need further assistance🍫🍫

Stacymz · May 16

I have tried to send an email to customer care regarding lost lives, lost gold, lost progress, and lost daily streak progress. Everything I have won and purchased in the last few days has disappeared either mostly or completely. I tried to send an email a handful of times and it keeps saying "something went wrong". What's going on with you guys?

manumanutheslender · May 16

me to. Sucks. Fix it.

rvseer23 · May 16

It changed my name to "Me" and shows as logged in.

PummyRaj · May 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3061263#Comment_3061263

Would you mind show me a screenshot of your profile screen, @rvseer23 ?

To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫

⛔ FIXED! Unable to log in to Kingdom account - Also lost progress, missing friends and Gold Bars

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