Amazon device not connecting to store - ❗Update - Restarting your device should help!

dhayes · June 6

kindle fire

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/comment/3082509#Comment_3082509

Hello @dhayes🤗 Good Morning!

Thank you for replying back and confirming about your device!

You are not alone in the issue with Kindle Fire devices. We have some more players that are experiencing same issue. It has been reported on Monday and being investigated by the Candy Studio team.

We do not have an ETA on the fix yet! But, please keep an eye on our main thread (click on the Green letters) for updates —> Amazon device not connecting to Store

Thank you for your patience and understanding 🍫🍫

pamhumphreys07 · June 6

Have tried all suggestions, reinstalling apps, cleaning cache, etc. Is this problem on the app itself?

kiara_wael · June 6

Hi and Welcome to the King Community

Thank you for the feedback this issues is being investigated here

https://community.king.com/en/candy-crush-saga/discussion/452315/amazon-device-not-connecting-to-store-under-investigation

PummyRaj · June 6

https://community.king.com/en/candy-crush-saga/discussion/453647/unable-to-connect-with-app-store-while-playing-on-fire-tablet

Hello @pamhumphreys07 🤗 A Warm Welcome to the King Community!

Thank you mentioning that you are using a Kindle Fire tablet. You are not alone in the issue with Kindle Fire devices. We have some more players that are experiencing same issue. It has been reported on Monday and being investigated by the Candy Studio team.

We do not have an ETA on the fix yet! But, please keep an eye on our main thread (click on the Green letters) for updates —> Amazon device not connecting to Store

Thank you for your patience and understanding 🍫🍫

Ronald_Troutman · June 6

I tried all the steps you indicated above. It worked for a couple of plays then when back to the spinning again and unable to connect to to App store.

tbaul · June 6

https://community.king.com/en/candy-crush-saga/discussion/comment/3073389#Comment_3073389

I'm experiencing the same problem on my Redmi Note 11 Pro+ device. Store cant load and i cant get extra moves. I've tried clearing cache, updating the game, signing out and signing back in but none of that has helped. I need help please.

Screenshot_2024-06-06-17-52-22-703_com.king.candycrushsaga.jpg

Screenshot_2024-06-06-17-48-42-186_com.king.candycrushsaga.jpg

Vickilhk · June 6

Second time in 3 weeks! Uninstalled Facebook, force stopped Candy Crush, cleared cache, and still can't get through. I'm disgusted and ready to ditch the game all together!

kaybrogs · June 6

https://community.king.com/en/candy-crush-saga/discussion/comment/3076349#Comment_3076349

Same here,I guess the longerI can't access it makes me realize I don't need this game!

kdubham · June 6

Ready to ditch game also. They need to fix this problem yesterday.

Amazon device not connecting to store - ❗Update - Restarting your device should help!

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