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Amazon device not connecting to store - ❗Update - Restarting your device should help!

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Answers

  • suewags23
    suewags23 Posts: 4

    Level 1

    edited June 13

    I cleared my cache, still couldn't connect to app store. Lost all my friends and boosters

  • rhonadrew
    rhonadrew Posts: 2

    Level 1

    edited June 13

    Yeppers. I uninstalled and reinstalled with no luck. Lost all my lives, boosters, etc. Not happy!

  • jmg425
    jmg425 Posts: 17

    Level 2

    edited June 13
  • pebbles2497
    pebbles2497 Posts: 61

    Level 3

    edited June 13

    Still not working. Fix it will you and give everyone what they lost back.

  • 4brothersnosis
    4brothersnosis Posts: 2

    Level 1

    edited June 13

    Try this! Go to the app store on your Kindle Fire and click on updates. Mine said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left and it took me to the update screen. I hit the up date button and it started to install it. Once done I hit open and played a game. When I lost, it gave me the options to keep on playing!!! Hopefully it will continue to work.

  • 4brothersnosis
    4brothersnosis Posts: 2

    Level 1

    Hello support. Try this! My Kindle fire said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left hand side and it took me to the update screen. I hit update and once finished installing, hit open and played a game. When I lost, it gave me the option to keep on playing. Seems to me that the last update did not work.

  • Fostermomfordogs
    Fostermomfordogs Posts: 3

    Level 1

    edited June 13

    I have not been able to use my gold bars or get into the store for days. I have a felling they will make me reset the game and lose my bars and other collected items.

  • Fostermomfordogs
    Fostermomfordogs Posts: 3

    Level 1

    edited June 13

    Happened to me before. Their comment was basically “oh well” start collecting again. After all these years they should be able to fix that very big issue.

  • tbaul
    tbaul Posts: 12

    Level 2

    This is very frustrating.

  • Sophie2129
    Sophie2129 Posts: 5

    Level 2

    They fixed the spinning wheel on my Kindle!! Thanks

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