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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
Still having this problem. First appeared to not connect to the App store on June 6 and still have no connection on June 11.
Have tried restarting device and it did not help. I reinstalled the app and it worked for awhile but it did not last long!
After I downloaded the update from a few days ago, it worked. But today it is not working. Same issue.
I have tried everything To try to connect to the store turn it off turning it on installing uninstalling it just will not work when are you gonna get this issue fixed
I am using an Amazon Tablet version 1.278.1.1 Hope you can help!
Hello @lisaansar🤗 A Warm Welcome to the King Community!
The issue with the connection to Store on Fire Tablet was reported last week and is being investigated by the game team.
We do not have an ETA on the fix yet! But, please keep an eye on our main thread for latest updates, where we are compiling all the complaints —> Amazon device not connecting to Store
Thank you for your patience & understanding!
If you have any other questions, please type below🍫🍫
I I am having trouble Connecting to the app store on my fire tablet This is a new tablet I have installed and uninstalled candy crush several times when I closed the app It will not let me connect to the app store l uninstall Clear everything then it works until I close candy crush and it does not work This is been a problem for almost 2 weeks when will it be fixed I cannot keep Installing and uninstall this all the time I lose ever Thank you
When are you going to fix this it will not connect to the app store this is a new tablet and it still will not connect
When are they going to fix this I reset and even got a new fire tablet and it is still not working on the new tablet
Yes - thanks!
They fixed the spinning wheel on my Kindle!! Thanks
This is very frustrating.
Happened to me before. Their comment was basically “oh well” start collecting again. After all these years they should be able to fix that very big issue.
I have not been able to use my gold bars or get into the store for days. I have a felling they will make me reset the game and lose my bars and other collected items.
Hello support. Try this! My Kindle fire said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left hand side and it took me to the update screen. I hit update and once finished installing, hit open and played a game. When I lost, it gave me the option to keep on playing. Seems to me that the last update did not work.
Try this! Go to the app store on your Kindle Fire and click on updates. Mine said that Candy Crush was last updated May 22. I held my finger on the picture of Candy Crush on the left and it took me to the update screen. I hit the up date button and it started to install it. Once done I hit open and played a game. When I lost, it gave me the options to keep on playing!!! Hopefully it will continue to work.
Still not working. Fix it will you and give everyone what they lost back.
Still not working!
Yeppers. I uninstalled and reinstalled with no luck. Lost all my lives, boosters, etc. Not happy!
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Thank you for getting back to us and sorry to hear restart did not fix the issue. I will report back to the Studio so they can continue to investigate!
I reinstalled the app on my tablet. It connected to the app store but then lost connectivity while I was playing. At the time it was loading up my events which I lost when I reinstalled so I suspect that this is where the problem is. I hope this helps you isolate the problem. It's getting very frustrating!!
Sort this out
Hi and Welcome to the King Community
Which device are you play ?
I am done with this game. . . spent too much time and money on this for it not to work. Goodbye and good riddance
Hi. That did not work for me, and money was taken from my checking account.
Still not fixed on June 13. Can't open App store, use gold bars, or get extra boosters with gold bars. Using Kindle fire 10 and have restarted multiple times and cleared the cache twice. Seems to me that they must be losing money with this problem.
Hi everyone!
We’re sorry to hear that some of you are still experiencing issues connecting the game to the App Store. Rest assured, we’ve reported this back to the studio, and they’re actively investigating the issue. We’re committed to getting this resolved as soon as possible!
In the meantime, I’ll merge this discussion with the main post so you can stay updated with any news. Thanks for your patience and understanding!
restarting did not fix the issue, still!
KKindle tablet
Please could you resolve this asap?
Hello @janeingham🤗 A Warm Welcome to the King Community!
I am sorry to hear that issue you are experiencing in your game! You are not alone and there are other players who came back and said that the issue still exists.
So, our Community In-charge has reported the issue again to the game Studio and they have resumed their investigation again. You can check for the updates in our main thread —> Connection Error issue on Amazon Kindle device
Thank you for your patience & understanding🍫🍫
yesterday all was good, today, the problem with accessing the app store has returned on all four of my Amazon Fire tablets. I have restarted the Fire, force stopped the app and cleared the cache.
Actually it worked as of twenty minutes ago.
It's not Kindle. I can't connect to the store on 2 ipads and 1 android tablet. Tried restarting, still get the spinning wheel. Candy crush connection is down is down EVERYWHERE ACROSS ALL DEVICES.
Same issue on 2 ipads and 2 identical android tablets. It's not US. IT'S YOU, KING. And while I am here, why can't we all play the same game on all types of devices? Why do different devices and different OS have to have different events and features??? It's annoying! Why have the stupid test groups? Why can't King just let us all play the same game regardless of the device? It's ridiculous. The amount of money thru make off us... Now their connection doesn't even work and people are losing even more money. It's ridiculous. My mom has boycotted and stopped spending a single cent in her game. She can be stuck on 1 level for 4 days and will not buy a single booster. That's how mad she has gotten at all of King's crap and I agree. Fix your connection issues at least, King!
SAME!!
I have restarted my iPhone 14 and it still won’t connect to the Apple Store. I have lost my opportunity to use the spinner. Any more help? Thanks!
Nothing to do until they fix it. I've restarted, cleared cache, tried everything, nothing is working.
So tries to restart the phone, clear cache, update app, reinstall app, same problem, iphone 14 and OnePlus device
See guys game developer can have option to sustain the Ad inside the game. Without Ad for rewards or lives, this game is not interest to play. Since I crossed 8k plus levels. My personal opinion is Ad for rewards create interest to play and move on to next level. So please I am requesting to make Ad appear into my game and…
I've been getting burned alot lately. When I'm out of moves & I choose to watch the ads for bonus moves & such,when I get to the 3rd & most important bonus,the ad pops up,but it has the arrow that spins in circles on it. I'm unable to watch the ad & therefore lose out on the bonus. This has caused me to lose races,streaks…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Please help any adavaces 🫠
I cancelled and installed again the app and level 12050 completely changed! this sounds crazy
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
