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I get the spinning wheel to connect to store. I've rebooted, forced stop, signed out. Can't spend any money! Help
Hey everyone!
If you're still having trouble connecting to the store on your Amazon device, try restarting your device a few times. This simple troubleshooting step should resolve the issue.
Thanks for your patience, and happy crushing!
Hi Sophie2129 and marlon_mccormick1,
Thank you for letting us know about the issues you're experiencing with connecting to the store on your Kindle devices. It appears there might be a specific problem with Kindle devices that we’ve reported to the studio, and it's currently being investigated.
We appreciate your patience while we work on resolving this. If you have any other questions or need further assistance, feel free to reach out.
Thanks for your understanding!
same. On iPhone 15. Can’t even login to game anymore.
So tries to restart the phone, clear cache, update app, reinstall app, same problem, iphone 14 and OnePlus device
Nothing to do until they fix it. I've restarted, cleared cache, tried everything, nothing is working.
I have restarted my iPhone 14 and it still won’t connect to the Apple Store. I have lost my opportunity to use the spinner. Any more help? Thanks!
SAME!!
Same issue on 2 ipads and 2 identical android tablets. It's not US. IT'S YOU, KING. And while I am here, why can't we all play the same game on all types of devices? Why do different devices and different OS have to have different events and features??? It's annoying! Why have the stupid test groups? Why can't King just let us all play the same game regardless of the device? It's ridiculous. The amount of money thru make off us... Now their connection doesn't even work and people are losing even more money. It's ridiculous. My mom has boycotted and stopped spending a single cent in her game. She can be stuck on 1 level for 4 days and will not buy a single booster. That's how mad she has gotten at all of King's crap and I agree. Fix your connection issues at least, King!
It's not Kindle. I can't connect to the store on 2 ipads and 1 android tablet. Tried restarting, still get the spinning wheel. Candy crush connection is down is down EVERYWHERE ACROSS ALL DEVICES.
yesterday all was good, today, the problem with accessing the app store has returned on all four of my Amazon Fire tablets. I have restarted the Fire, force stopped the app and cleared the cache.
Actually it worked as of twenty minutes ago.
Hello @janeingham🤗 A Warm Welcome to the King Community!
I am sorry to hear that issue you are experiencing in your game! You are not alone and there are other players who came back and said that the issue still exists.
So, our Community In-charge has reported the issue again to the game Studio and they have resumed their investigation again. You can check for the updates in our main thread —> Connection Error issue on Amazon Kindle device
Thank you for your patience & understanding🍫🍫
Please could you resolve this asap?
KKindle tablet
restarting did not fix the issue, still!
Hi everyone!
We’re sorry to hear that some of you are still experiencing issues connecting the game to the App Store. Rest assured, we’ve reported this back to the studio, and they’re actively investigating the issue. We’re committed to getting this resolved as soon as possible!
In the meantime, I’ll merge this discussion with the main post so you can stay updated with any news. Thanks for your patience and understanding!
Still not fixed on June 13. Can't open App store, use gold bars, or get extra boosters with gold bars. Using Kindle fire 10 and have restarted multiple times and cleared the cache twice. Seems to me that they must be losing money with this problem.
Hi. That did not work for me, and money was taken from my checking account.
I am done with this game. . . spent too much time and money on this for it not to work. Goodbye and good riddance
Hi and Welcome to the King Community
Which device are you play ?
Sort this out
I reinstalled the app on my tablet. It connected to the app store but then lost connectivity while I was playing. At the time it was loading up my events which I lost when I reinstalled so I suspect that this is where the problem is. I hope this helps you isolate the problem. It's getting very frustrating!!
Thank you for getting back to us and sorry to hear restart did not fix the issue. I will report back to the Studio so they can continue to investigate!
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Still having this problem. First appeared to not connect to the App store on June 6 and still have no connection on June 11.
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
