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Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned
Hi everyone!
Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.
Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!
Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,
If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).
While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.
After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!
I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!
If I have any update, I will get back to you tomorrow.
Thank you so much for your patience & understanding🙏
Hello @GodSKill🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏
But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️
If you have further questions, please type below🍫🍫
Hi and Welcome to the King Community
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps
HERE
on how to get intouch with our Player Support Team that handles these issues.
Hallo habe den Jackpot geknackt aber mir wurde nicht angerechnet. Bitte um kurze Antwort.
Hello @SindyRoach🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the Candy Royale in your game! I am sorry to say that I did not understand the issue! Can you please explain a bit more?
Thank you🍫🍫
Thank you, I have tried all the usual "remedies". I stopped playing a high level because it was old & dysfunctional. 😌This problem is with how the program was written.🙄 👉️ Now I see some people have figured out how to get endless lives & create "mules" to utilize this. 😑 First found in the middle east & many are catching on. 😒
Hi and welcome to the King Community
Thank you for reporting in the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.
Candy crush saga Candy Royale does not work, has never worked
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Was soll ich Folgen?? Da ist doch Nichts.
I had passed a lot of levels or something it said was supposed to receive 80 gold bars only received 14,why?
Click on the HERE button in @kiara_wael post @Przemo7147
Which events are you play ?
candy crush
In dem Text von Kiara tippe auf das Wort "HERE"!
Hello @piff 🤗 A Warm Welcome to the King Community!
Do you remember if the event you played was “Candy Royale” - where you will be playing between 5 levels to 21 levels and share a jackpot of 500 to 1200 Gold Bars with the players who won the race (out of 99 other players)?
Do you have any screenshots to show that you were supposed to receive 80 Gold Bars?
To post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍫
I have just come 2nd place in a challenge with 1 other player the reward was 500 gold bars to share so 250 gold bars, however only 70 was put on my ac ount?
Thank you for reporting Ill pass this feedback to the game team. and Which events are you play , In the meantime If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
Hello @Trish_Biggins🤗 A Warm Welcome to the King Community!
You really won the Jackpot in your Candy Royale race!! Congratulations🤩👏👏
But, I am sorry to hear that you did not receive all your well deserving Gold Bars!! For any missing rewards, you will have to contact King Player Support team and send a complaint.
Are you playing the game on Facebook Browser or on a mobile device?
Please reply by typing below🍫🍫
Today I logged into my account and then i received a pop up telling me i got 700 gold from an event (i dont really remember the title, but was the one that could give a total of 1400 gold), the thing is I didn't receive anything at all, how can I can solve this?
I got a pop up that I won 250 gold bars by sharing the pot with 1 other player but my gold bars have not been added to my account.
Hello @celticsibh🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning the big Jackpot amount of Gold Bars👏👏👏
I am sorry to hear that you did not receive your well deserved reward into your game! You will have to send a complaint to King Player Support team and request for your missing reward.
Can you please tell me which device you are using? So that, I can provide you proper steps to send your complaint?
To reply back, simply type below🍫🍫
Can i replace the snake levels as i have phobia of them. Such a shmae i have spent so much monney and years on candy crush only for them not to consider phobias. I wonder if they would put spiders. Its like they dont care.
necesito q me regresen las opciones me parece una estafa q luego de hacer alguna compra desaparezcan
como colocar o suporte em português?
Merhabalar günde 3 defa gelen sarı güçlendirici top şimdi haftada 2 defa geliyor arkadaşıma her gün geliyor bu sorunu çözer misiniz
Hi. How do I access pins and use them?
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
