I was a bit busy for this past week. Very sorry for getting back this late to you It's been 5 days since you have posted! Any change or still the same?
I'm having exactly the same problem and it's been weeks. I'm trying to get from level 200 to level 201. I'm playing online on a Mac, but I've tried opening the game in Safari, Chrome and Firefox. I tried following the instructions to get my ID but they didn't work. Are there different instructions for online vs mobile for finding ID?
The provided linked shows the steps for finding the ID in apps. I'm playing Candy Crush on my desktop computer, using internet browser, with King account (no Facebook).
From King.com, the only app installed on my mobile device is Farm Heroes app and I can see the ID there. I believe that the ID is unique in King, regardless the game. The ID is: 6380493960.
My current status on Candy Crush: I received 3 tickets from other players (finally!) and now I have passed the level. But since it is the 2nd time consequentially that I faced this issue, I'm expecting to have again the same issue on the next bridge.