🚫 Treasure Hunt -Grey Screen Issue (Edited by CM:Fix coming on version 1.285)!

I see..Which device are you playing on?

We need the make, model, the operating system you have installed and how much storage you have left on the device?

Sweet, thanks!

Since you have enough space on your iPhone, let's try clearing the cache to see if it helps with the Treasure Hunt issue. Even if you have tried this before, please give it another go 🙏

Here's how you can do it on iOS:

Clear Cache on iOS:

1. Open Settings on your iPhone.
2. Go to General.
3. Tap on iPhone Storage.
4. Find and tap on Candy Crush Saga.
5. Tap on Offload App. This will free up storage used by the app but keep its documents and data.
6. Reinstall the App from the App Store.

After doing this, restart your device and try accessing the Treasure Hunt feature again.

No, it should not! Your game progress and Gold Bars should be backed up to our server while your boosters and lives are backed up on your device.

I assume you use iCloud to backup your games on your device correct? If yes, your boosters should also be saved.

Hmm… I will need to get someone to test this and see if we can duplicate this issue. Can you please provide me with your Game ID?

• Go to Settings: Tap on the gear icon to open the settings menu.

• Tap on "My Profile": This will take you to your profile settings.

• Find Your Game ID: Your Game ID should be displayed at the top of the profile page by double tapping on the King logo.

Thanks ngsbrwon,

I've passed it on but I won't hear anything back until tomorrow morning so bear with me 🙂

Please let us know if anything changes in the meantime 😉