Booster videos won't play on iphone



  • ElsaElsa Posts: 21,600 Superstar
    Hi @pinkchampers, you only get the videos I think for 5 tries and then it stops.  I don't know off hand what the wait time is for it to come back.
  • pinkchamperspinkchampers Posts: 11
    Thanks for confirming that Elsa, I thought that was how it should be, it was just with the others saying they were having a problem with it not showing every time. At least I know my phone is working as it should. 😁 still no joy on the iPad after uninstalling again though. It was worth a try.
  • GreggGregg Posts: 52 ✭✭✭
    edited January 22
    Hi Everyone, the play video booster button before was coming up pretty much every time on my J7 Pro where I was getting the "Video Not Available" error message. However, that was when the videos were not always playing on my J7 Pro--now that it's working right on this device, it's randomly being displayed as an option from time to time. @Elsa mentioned "5 tries"--perhaps maybe this is how it's supposed to be programmed, but my J7 Pro now after the error message is fixed seems to be more sporadic. Whereas on my Galaxy Note 8.0 Tablet the play video booster button shows up more often than not, so who knows. Gregg
  • dcollinsdcollins Posts: 1
    Booster videos not loading on my iPad. I have updated and still won’t work!!!! Please fix this problem! 
  • daveybarrdaveybarr Posts: 2
    Having problems with booster videos not playing on my iPhone XR. Just a black screen. Deleted app and reinstalled but same problem. Latest version installed also 
  • peekokpeekok Posts: 11
    I’m having the same problem as well.Black screen and no video boosters on IPhone 6s.Tablet works fine.PLease fix the bug its so ennoying
  • pinkchamperspinkchampers Posts: 11
    so i got all excited yesterday thinking it's fixed!  but it isnt. :( i had 2 different ads play, one for Douglass Macmillan and the other for the Lego Movie. I had these 2 come up a couple of times, but I was still experiencing the blank black screen on some occasions so I'm assuming that it's something to do with the specific video that prevents it from playing.  hope this helps.
  • Flo94481Flo94481 Posts: 14 ✭✭
    Still nothing. AND THE SUPPORT OF THIS GAME IS DREADFUL!! Because the isn't any support. No answers to mails, no help in the forum. Fact: THERE IS NO SUPPORT!!!

    Still I can not see the videos and still my boosters which are gone because of the new installation are gone...
  • Hershey12Hershey12 Posts: 2
    I have had the same issue for several weeks on an Android phone.  unable to take advantage of the extra spins, boosters, etc. Very frustrating and losing interest in playing the game. They don't seem to care about fixing the problem. 
  • It’s me, making trouble again.  My option to watch videos to receive boosters or extra moves has failed again.  One minute I was watching a Chris Hemsworth ad to get an extra booster for the level, a few minutes later I had a black screen, dead air and couldn’t spin for extra moves or boosters.
    I’ve done all the usual things, cleared the iPhone cache, turned it off, reset the game...etc.  Whatever changed yesterday did something to the ads.
    And I agree...”support” for this game is completely non-existent.
  • Kazza-3Kazza-3 Posts: 64 ✭✭✭
    Well I don’t seem to have the option to watch the video for a free boost anymore, haven’t seen it once on my android phone since posting a few weeks ago. 
  • daveybarrdaveybarr Posts: 2
    So is someone going to sort the issue out with the booster videos or not 😡
  • GreggGregg Posts: 52 ✭✭✭
    edited February 3
    Hi Everyone, the video boosters (Candy Crush Sega) were an issue for me since around October 2018. However, I noticed recent enhancements being made in the past few weeks since including @Elsa in my messages and it being elevated to the developers/programmers. So they may still be working on coming up with a final fix where the video boosters work for everyone. In about a month now, I only get a black screen on one video entitled, "Keto Cookbook" (which freezes the game up on my tablet), and only got the "video not available" error once on another video. The booster videos are only available on my Android devices, not available on my laptop. Elsa may be able to give you all further information/insight regarding the issues you all are still encountering. Gregg
  • Seems to be hit and miss for me, some videos work but most don’t.  Feels like someone is trying to figure out a fix and in the meantime things are dropping.  Still, I wish I could get my boosters!
  • ElsaElsa Posts: 21,600 Superstar
    Hi @Gregg and everyone, I was gone for the weekend so I feel like I'm out of the loop and have a lot of messages to catch up with.  I haven't heard anything yet about the videos but I promise if I hear something I will let everyone know.  It seems that all challenges now seem to be on mobile and Windows 10.  I don't see them coming through on the browser version with Facebook.  I know that this has been for a while now so the only way that you could play on a laptop would be through Windows 10.  Now that I typed that, I never did see the videos come through on Windows 10 so that is still only on mobile.
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