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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
Hello,
my internetconection on my phone doen not work.
I have 559 goldbars, and i am affraid to loose them if i remove the app, and install him again.
What should i do!
My user id is 1440546286
Gr Gino1967
j'ai le même problème et en plus je ne reçois plus de récompense car je ne reçois plus de publicite.
Hello @BertBoy🤗 A Warm Welcome to the King Community!
I am sorry to hear about the connection issue in your game!
Can you please tell me which device you are using? And, how long has this been going on?
Hello @JustinTime🤗 Hearty Welcome to the King Community!
I am suspecting that you are experiencing the glitch that many other players are experiencing since the past 2 weeks!!
The King team is aware about this issue and are working on a fix, but it is taking longer than expected! For future updates, please keep an eye on our main thread where we are compiling all the complaints about this issue —> Error connecting to Store
Thank you for your patience & understanding🙏
Hello @clmaple🤗 Hearty Welcome to the King Community!
I am suspecting you are also experiencing the glitch that many other players are having in their games.
If so, there is nothing you can do to resolve the issue but, wait till the Candy Team fix the glitch. For updates, please keep an eye on the main thread where we are compiling all the complaints —> Error in connecting to the Store.
If you have any other questions, please type below🍫🍫
Hello @yaeli1979🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using? Since how long have you been experiencing this issue? When you are trying to make a purchase, are you seeing any error message or constantly spinning circle?
Please reply by typing below🍫🍫
this has been happening for the last two days, no internet connection problem.
how can I fix this
I can’t get to the app store
Cant connect to app store
Hello @Aliben711🤗 A Warm Welcome to the King Community!
Are you experiencing any issue to use your Gold Bars?
If so, which device are you using? Do you see an error message while you try to make a purchase? How long has this been happening?
Please reply back by typing below🍫🍫
just spins forever
Im having the same problem. Ive been stuck on 15379 for about a week. I’m sure Ive played the level close to 1000 times. Still not even close. I can’t connect to the store to buy a fiesta booster. There is no hope on this level without boosters.
I have not been able to connect to the app store for about a week on the PC Windows 11 or on Kindle Fire HD 10 Generation 13. I will not play new levels unless I have gold bars available and can't access them with this bad connection. My devices are connected to the internet and I have cleared the cache and restarted.
It's been a few weeks. When will this be fixed?
مشکل بازی من این است ک در موقع باز کردن بازی ب (بازی های گوگل پلی )وصل نمیشه ام و فروشگاه بازی وصل نمیشه
I Need to use my gold bar
Hi. I too am having the same problems as everyone else. The front screen with the map on is blank and doesn’t show any other players. I get no adverts (which isn’t a bad thing) but also means I get no boosters or bonuses at the beginning or end of each game. As mentioned, I get no option to watch adverts at the end of each game and get extra goes, etc.
I am out of boosters and I’m unable to purchase any more with my gold bars. I am unable to ask friends for extra lives. Nor can I give lives to any friends that request them.
I am unable to save my game as it says I am not connected to Wi-Fi which obviously I am. I have tried connecting to a different Wi-Fi and using data but this makes no difference. I have tried all the suggestions from the moderators and as you can guess, none of them work. I have reported this to the support team direct with no feedback or help. And I have put the issues on a number of the Community groups. But no one can help. It’s just full of people experiencing the same issues.
@Tranterbleu Yes I saw and read that article. It appears that many many people are experiencing the same issues. Yet as much as I contact the King Support Team and list the issues on the Community Chat, no one seems to be able to come up with a solution. So now we have lots of disgruntled players venting their frustration with no feedback or resolve.
Regards - Neil.
Hi @NeilK, this issue has been going on for 2 weeks now and I found this article. I don't know if you've seen it but maybe you can add your problem to their long list…
All the best and here's hoping they'll resolve this issue soon!
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Hi Welcome to the King Community
Please check your latest version of your game and device software update
Try following steps if your internet connection good, check YouTube video if internet works properly
Logout device, switch off atleast 2 mins, login if don't work, mail player support area contact us
i tryed eveything
updates, switch off
what happens when i remove the app, and install him again!
my goldbars are there, or they are gone!
GR Gino
Yes, you will lose all boosters and saved lives not gold bars ..
I have problems connecting to app store. So Cant use gold bars after level . What can i do? Please help
Cant use gold bars due to not having access to app store. What can i do?
There are a few key reasons why Candy Crush might be having a tough time connecting to the App Store. It could be something as simple as a poor network connection or as complex as an outdated app version.
Make sure your device is connected to the internet. Make sure that your game app is updated to latest version.
Check if you have latest system updates on your device.Try different connection wifi or mobile data . Logout and login back into your play store account
Start by checking device system status, then check for internet connectivity issues, VPNs interfering, time and date settings, DNS errors, outdated software, or network settings. You might also want to try restarting your device and signing out of the App Store.
If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it.
If don't work please mail here
Any news on the problem "Failure to contact to apps store"?
I cannot use my gold coins to continue the game!
It is like they don't care I asked them at least 5 times if they were hacked and I don't believe for a minute it takes this long to fix it…
I don’t get it what’s the problem!Just know that since I last updated the game it started with no connection to the App Store from day 2! Very annoying and frustrating!
If you reinstall the game you lose all your boosters?
Reinstall the game you lose your boosters ?
Yes. Boosters are stored in your local app cache and will be gone if you remove/reinstall the game.
Dear Candy Crush.
We have all tried clearing the cache, turning Wi-Fi off/on, using a different Wi-Fi connection, using data connection, updating the game, check the device settings……. But to no avail. There are just more and more people reporting the same issues of no boosters pre/post game. Unable to use boosters. Unable to buy boosters. Unable to give lives to friends. The list goes on.
Would you do the decent thing and get regular updates on here. As it feels like we are all just being ignored.
Thanks - Neil
Exactly!!!We are all being ignored!!Always same answers and nothing is helping.They are even not trying to fix the issue.
what a shame, i have the same problems, but no one is helping
Been having the same problem for a week now. So guess what I can't play the game as almost every level requires me to use gold bars or boosters and I can't access them. It is so frustrating. Please fix this soon!
ha..there was a new update today for CCS and it’s still not working !!!
Have been getting the same message for awhile. Since I don’t want to risk losing my episode win streak, I will only play old levels to earn boosters until this problem is fixed. It’s gotten very boring. Please fix this.
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
