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Do you have a question or need help with your game? Ask the Community.
πΆοΈπ¬ Hot & Sweet right now in Candy Crush Saga!
We're aware of an issue with Facebook purchases for all King Games and our team is on it. π οΈ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? π¬
ο»Ώ πΆ Get Ready for the Candy Crush Music Season here πΆ
ο»Ώ πΆ π΅ Guess the Genre and for a chance to win 50 Gold Bars!
ο»Ώ πΆ Get Ready for the Candy Crush Music Season here πΆ
ο»Ώ πΆ π΅ Guess the Genre and for a chance to win 50 Gold Bars!
I can't connect to Facebook
I was connected to FB but not seeing my friends anymore, my profile picture. Kept getting notice that I need to reconnect to FB. Everytime I tried, I got this message. So I figured maybe I should sign out and sign back in. Well... That backfired
I've done all the steps, removing the game, removing the Facebook app, clearing cache, device is up to date (Motorola with Android 12). I just get this notification
I have a king account as well but my progress with FB is waaaayy more. I'd like to keep playing where I'm at but impossible to connect.
Answers
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Hello @ewvπ€ A Warm Welcome to the King Community!
I am very sorry to hear about the issue you are experiencing in your game!
The best option for you is to contact King Player Support team and seek their assistance, as they have resources to check what's going on and help you out.
Since you are on a mobile device, please follow below stepsβ¬οΈ
- Click on "Play" and open the game map;
- Click on the Pink Cogwheel(gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Scroll down to "Technical & Connection issues" and click on it;
- Click on the 2nd option "What can I do when I lose connection to the game" and click on it;
- See if any of the steps provided there help to resolve the issue. If not, scroll down all the way and click on "Contact Us";
- Fill out the form that appears and submit your compliant.
The initial response you will be receiving from King would be an automated response with some troubleshooting steps (for general issues)! Send a reply through that automated email itself and provide as many details as you can. An agent should contact you within 72 hours.Sometimes (depending on how busy they are), it might take a little longer! Please don't give up and keep sending a reminder email to them every other day - until you hear back from them.
Please let me know if I can assist you with anything elseπ«π«NOTE: Sometimes, the ? icon in Settings window doesn't respond! If that happens to you, please close the App - clear the App from recently used Apps β restart the device and try again.
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Great @ewvπ€
I am sure that the Player Support team will help with resolving the issue! But, only thing is we just have to be very patient as they are always busy and they will be asking for various details, which is a constant back & forth communication!
Hang in thereπ
