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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵Did You Qualify for the First Knockouts?
Level 10565
Answers
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Hi Cath🙋♀️
You might have noticed that @akcc has mentioned above that the level in their game is fixed. And, another player also posted —> HERE, that after updating the game, their level is also fixed!
Let's try few things please! I see from one of your above comments that you are playing the game on iPhone and Asus Laptop! Did you try on your phone or the laptop?
On laptop, are you playing on Facebook browser or the App version on Windows 10/11?
If Facebook browser, can you please try this —> Log out from Facebook — Close the browser(s) and shutdown the laptop — restart it after 2tot minutes, and reopen the browser tab and log back into Facebook — open the game and check your level.
Even the App version, please do the same —> Log out of the game — close the App — restart the laptop and reopen the App - log back in!
Please let me know!
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Have you tried to contact Player Support? I think that must be your best chance of getting this fixed now. Contact them via the app using Settings, then the ? icon and scroll through the questions until you see "contact us" at the bottom. Or maybe if you let us know your player ID @FluffyDinosaur can help you out?
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yes tried Player support and sent them all my screenshots. They’ve now asked me to fill in a questionnaire on ‘how did they do’ when they haven’t fixed the issue. I need to reach out to fellow players as I suspect this will only get fixed if more people are having the same issue.
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