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Upgraded the Season Pass but it's not given me any access - (Edited by CM: Fixed - Update game)!

shelleymac77
shelleymac77 Posts: 1

Level 1
edited December 2 in Support

Hi I've upgraded the season pass for 4.49 but it's not unlocked anything

Best Answers

  • FluffyDinosaur
    FluffyDinosaur Posts: 2,539
    Answer ✓

    Hello, Candy players! 🍬

    The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!

  • QueenB
    QueenB Posts: 15,430
    edited November 27 Answer ✓

    Hi everyone!

    Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔

    To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.

    Here's how:

    1. Open the Candy Crush Saga app.
    2. Go to Settings (gear icon).
    3. Tap the ? (Help Center).
    4. Select Purchases and Gold Bars, and scroll down to tap Contact Us.
    5. Provide details of the issue, like the date of your purchase and what items are missing.

    This way, our support team can identify your account and provide assistance faster.

    Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨

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Answers

  • jflood82
    jflood82 Posts: 1

    Level 1

    I paid for the upgrade and didn't receive it.

  • kiara_wael
    kiara_wael Posts: 156,983
    edited November 20

    Hi and welcome to the King Community

    Sorry to hear that .For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

  • kiara_wael
    kiara_wael Posts: 156,983

    Hi and Welcome to the King Community

    Thank you for report it , In the meantime For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

  • christinewupp
    christinewupp Posts: 9,833
    https://community.king.com/en/candy-crush-saga/discussion/476664/for-4-49-but-its-not-given-me-any-access

    Hello @shelleymac77 Welcome to the community. In fact you are not the first player to have complained about this in the past few days. Please do contact Player Support, best via the app. To do so use Settings in the game, which is the small pink cogwheel. There go to the ? icon and scroll through the options until you see Contact Us at the bottom. You will get an automated email at first but this should be followed up by a proper reply. If it does not reply to the first email and restate you case, include a screenshot if possible.

    @QueenB I have noted at least three complaints of this nature this week but unfortunately the Community search option is so useless I cannot find the other posts. But this might need to be looked into.

  • QueenB
    QueenB Posts: 15,430
    https://community.king.com/en/candy-crush-saga/discussion/comment/3201114#Comment_3201114

    Hey christinewupp 😊

    Thanks for flagging this. The issue with the Season Pass not unlocking has already been reported to the studio by the Player Support team, and they’re investigating.

    If you come across similar posts, feel free to direct players to Player Support while we wait for an update. I’ll try to find the other reports so I can merge them here 😉

  • suzana1988
    suzana1988 Posts: 6

    Level 2

    Good Good morning But I woke up. I noticed my font was different. Also I was missing the piggy bank in my events tab and the season pass reward is also missing and I paid extra to have the gold level. That was not supposed to be done for another. I think 4 or 5 days? What happened?

  • kiara_wael
    kiara_wael Posts: 156,983
    edited November 20

    Hi and Welcome to the King Community

    Thank you for report it , In the meantime Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

    After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game

  • mel21
    mel21 Posts: 198

    Anyone else has had problems with this please. Where you go up to 3 or 4 tier and then all of a sudden you start at the beginning again. So another words you will never go all the way to 10

  • super9090
    super9090 Posts: 2

    Level 1
    edited November 21

    Anyone else missing the season they paid for? I paid the $5 for the season yesterday and made it to the top tier. I did not use all rewards. The season is now missing and I don't have access to the rewards I didn't use. Has this happened to anyone else?

  • super9090
    super9090 Posts: 2

    Level 1
    edited November 20
    https://community.king.com/en/candy-crush-saga/discussion/comment/3201259#Comment_3201259

    Are you suggesting that anytime WE PAY for a promised service (rewards) that are available for specific amount of time, you can just yank it away from the account without warning?

Hey! Would you like to give us your opinion?

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