Upgraded the Season Sass but it's not given me any access - (Edited by CM: Under investigation)!

Adav · November 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3201532#Comment_3201532

Contacting Player support is a joke, since they just reply with a generic message and refer us back to the community managers

christinewupp · November 21

https://community.king.com/en/candy-crush-saga/discussion/comment/3202062#Comment_3202062

Sorry about this confusion but that is what I was I told yesterday by the Community Manager to advise everyone to do! Yesterday we were advised to contact Player Support about this, but the advice has now changed. QueenB has just posted about it. Check her reply here:

https://community.king.com/en/candy-crush-saga/discussion/476664/upgraded-the-season-sass-but-its-not-given-me-any-access-edited-by-cm-under-investigation

Parkersteed70 · November 21

https://community.king.com/en/candy-crush-saga/discussion/476742/my-season-pass-is-gone

Yes so has mine before I claimed not happy

mellowjules20659 · 4:45AM

https://community.king.com/en/candy-crush-saga/discussion/comment/3202061#Comment_3202061

how exactly will we be compensated? And when will this be fixed? This is actually the first time I bought the advanced feature early in the week just because I wanted the 8 lives vs usual 5 lives as soon as possible. Very upsetting to spend the money and have this happen

ThamKC · 5:57AM

mine too

Upgraded the Season Sass but it's not given me any access - (Edited by CM: Under investigation)!

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