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Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
Mine disappeared completely
I have purchased two season pass packages and none of the rewards were given. Am I doing something wrong
My apologies for not providing the right steps 😔
Instead, select My Purchases > I did not receive a purchase on my Android/Apple device
Then scroll all the way down to the page and select Contact Us.
You will get an automated response so please reply back to the email and you will get support 🙂
while I appreciate the apologies, there is no “purchases and gold bars” option when going to settings and then clicking ?. See attached. Really??? Please provide the proper “route” to contacting King. 🤦♀️
I’ve asked and no response.
I’d like my season pass activated for free since I didn’t use it all when I paid for it last and didn’t get anything back. This is theft
my season pass end of season rewards popped up this morning. HOWEVER, the free hour of play did NOT. Any way that I can get that back???
Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I don’t see any of the ones I didn’t use given back to me. I don’t have any of the prizes. Shouldn’t I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
agree!
This is ridiculous. I paid for the gold pass which I would easily have completed. No rewards for the final level because you messed it up. No compensation
An absolute disgrace. You should be ashamed but as long you got my money you don't care
still no update??
Yes I just got the Gold Pass rewards I hadn’t claimed last week. No compensation though.
Could we get an update please!
same and I don’t believe we will get anything
Same here, paid for the upgrade. Disappointing to say the least that if has been resolved as of now.
Mine is gone too. Will we get a refund?????
Is there an update about this? Do people need to fill out anything?
my game just updated and I was hopeful the fix to the season pass issue would be resolved. However it is not! When will this be fixed? You stated we don’t need to contact customer support but I’m not confident this will be automatically compensated if I don’t contact support? Update please
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*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules
Same problem here. Hopelijk they can fix it asap 🤞
is this the season pass as I don’t have access to this currently despite paying £4.99 for 8 lives etc. I only have 5 and haven’t collected it.
I've got to ask this as it just isn't going away: Are King aware that there is glitch in the map graphics for new players this week? I started two new games at the weekend, one the old iPhone running on iOS 12.5.7 and the other on the old iPad which is running on iOS 15.8.5. Both games the moment I had closed and reopened…
FYI the way level 9292 is currently set up, it is impossible to win without paying for gold bars or having some in reserve. If you play perfectly, and someone helped you out giving you 3 extra lives, you are still one short of being able to win. I've paid for gold bars before to help me pass hard levels, but I refuse to…
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
My game is still going back or forward to different levels. I posted last week or before about this and someone answered me but when I did what they said t do and the game is still not working right I posted a screen capture they asked for and no one ever replied. The post is now marked as answered.. No it was not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
