Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Once you have this account, you will need to get your user ID # and you can follow the steps on this link.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form. Also mention to them that she lost gold bars because they can check her account for that too. Please complete the contact form with this topic and subtopic.