Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Please follow the steps on here to help you get your progress back.
If the troubleshooting doesn’t work, then please complete the contact form and they can manually add it back for you.
https://soporto.king.com/contact
HI I lost all my levels today and was over 4500. This happened when I clicked on the save to facebook button. I have done all the suggestions for reconnecting after clearing cache. Deleting facebook etc. I have tried revonnecting using both of my different account and still have it starting at level 1
Hi @DrWho, I love your nickname! There was a Facebook glitch for the last couple of days so you might have been affected by it. This is what you have to do to get your progress back. First you need to get your user ID # by following the steps on here: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They will manually go into your account and get your progress back. Please make sure to use this topic and subtopic when completing the contact form.