Why am I not getting daily booster when I spin the wheel?

firebombmarkus · April 2019

@Biscuts4u19 Ok, you can do that by tapping on your profile picture and then go to Edit profile/Change my password. You will be asked to enter new password and confirm it once more and that should be all. Let me ask if you succeeded.

melisharr · April 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/7g/nfzehttkpbfi.png

Image: https://us.v-cdn.net/6030983/uploads/editor/yq/6apgzbnbqelh.png

Image: https://us.v-cdn.net/6030983/uploads/editor/n4/wf2kirnr66y0.jpg

Attached are screen shots of the booster wheel not giving me the prize.

firebombmarkus · April 2019

Hi again @melisharr Thank you for posting screenshots. I am not sure what is happening here so I will tag my friend @Elsa to see if she has an idea how to help you 😉

_Elsa_ · April 2019

Thanks for tagging me @firebombmarkus.

@melisharr the boosters that you get from the daily spinning wheel get added to the backpack.

melisharr · April 2019

I have been playing this game for years and have never seen a back pack, where would that be and is that new?

_Elsa_ · April 2019

No it’s not new but if you never had any accumulated boosters then you might not see it. It is on the right side of the game. What are you showing on the right side?

melisharr · April 2019

Image: https://us.v-cdn.net/6030983/uploads/editor/1f/x01amj1nb791.png

I have nothing on the right side, normally when I spin the wheel every day I receive the booster but for the last week I haven't. See screenshot of what my board looks like

_Elsa_ · April 2019

There is something wrong with your board. I am not on my computer until tomorrow morning so I am going to tag @firebombmarkus to see if he can give you some troubleshooting links to see if we can fix this.

firebombmarkus · April 2019

@Elsa I also noticed that something is strange with her board. I don't play it on Facebook though so I thought it was changed or something.

@melisharr Please follow the steps on the link below and let me know if it helps.

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook

Lesley_Maxwell-2 · April 2019

melisharr said:

For about a week now, when I spin the wheel, it doesn't actually give me the prize?

This is happening to me also,I play this on the king site and i have the same board as you,its like the old board not the same as the facebook one,I enquired a whileback if king was going to be using the new board and they replied no,I use a laptop not a mobile device so can only play the old way which is annoying,also I am nt getting any sugar drop prizes

Why am I not getting daily booster when I spin the wheel?

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