Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost levels

King_admin

This discussion was created from comments split from: Have you lost your levels? Here's how to get them restored..

Welcome! 👋

Comments

firebombmarkus

Hi @bubabuba and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Crimson_Dawn

Hello, @bubabuba! I'm not sure if you noticed, but this is the Candy Crush Saga section of the community. I'm going to tag @Jelly Jenny to move this to the Soda section of the community. Now, concerning your question, did you have your game synced to your Facebook account or a Kingdom account?

bubabuba

Iv lost all my levels on candy crush soda how can I get them back

Creative_Elsa

Hi @DrMichelineRizk, yes you can set up an account through the Kingdom. The first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account. Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

Creative_Elsa

Hi @Sandrahyman3, were you playing all along through Facebook or just started playing through Facebook? It doesn't really matter. Sadly, we cannot restore progress in the community due to data protection issues. Please follow the steps on here to help you get your progress back. https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your progress back. You will receive an email from them with a ticket number. Please make sure to use this topic and subtopic on the contact form.

Sandrahyman3

I was on level 1086 then I Drop back down to 486 when Facebook save why what happened to my levels

DrMichelineRizk

I was at the level 2365 candy crush and I was connected to Facebook but someone hacked my Facebook account and I come back to level one. Is it any method to recover my level without Facebook because I cannot access my account

Jelly_Jenny

Hi @datung and Welcome to Community

We have actually a post regarding lost levels. I will move your post there so you get all the details. You will also find how to contact our Player Relations Team if you need your game moving to the correct level too.

Have a great day!

Jelly_Jenny

Hi @sokil

We actually have a post regarding losing your levels which explains how you can retrieve your lost levels.

It will also tell you how to contact the Player Support team in case you need their help to set you back on track. I am moving your question to the post I'm referring to. Have a great day!

datung

I played myself up to level 820 to 830 something I can't remember clearly. but I have mistakenly clicked the facebook connection so the game back to the starting line is level 1. what can I do now to play my level over 800 ?. The previous link facebook has been lost. Looking forward to receiving help from the game founder soon. 😞😞

Sukanta_Biswas

Hello @sokil

Image: https://us.v-cdn.net/6030983/uploads/editor/rh/vsi87ixvouj1.png

I just wanted to drop you a quick message to say thank you for joining the King community forum 🙏🏻

If you are synced before this game with a Facebook, then you can not connect again to other facebook.
Try to think a little bit and give me feedback.

sokil

hi, I lost all my levels (Some around level 1363) after connecting with Facebook. Literally back at level 1... Took years getting there. I tried everything in the FAQ section and nothing works. This is th

Jelly_Jenny

Hi there, Community Moderator here To keep the Community tidy, I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Jelly_Jenny

Hi there I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Sukanta_Biswas

Hello @Sarita_Jain

Image: https://us.v-cdn.net/6030983/uploads/editor/82/f7l8kokj1xbb.jpg

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Step 1 - Open game app and log out from Facebook.
Step 2 - Open Facebook app and log out. then click the option 'Log Into Another Account'. Log in to Facebook using your another ID.
Step 3 - Restart your device
Then open game app again and press the 'Played Before' button.
See here more details https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day

Sarita_Jain

I have 2 candy crush connected differently with two diff fb accounts. In 1 game I am at level 6. In the other I am at Level 3000+. I accidentally deleted the candy crush app. Once I downloaded it I can only access the account that is level 6. How do I access the other accounts level 3000+?

Sukanta_Biswas

@alithabet
Thank you for your kind feedback about my answer – I am glad you are enjoying the community.
Feel free to contact us again if you have any troubles or questions. Have a good day

Sukanta_Biswas

Hello @DrMichelineRizk

Image: https://us.v-cdn.net/6030983/uploads/editor/o8/j0u5koy9g7ml.png

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

If your facebook is hacked, you can continue the game through the Kingdom. If you have not made a Kingdom id, create it first & contact King Care https://soporto.king.com/contact

alithabet

Thank you. The problem is solved
seems that facebook was connecting another account

Sukanta_Biswas

Hello @alithabet

Image: https://us.v-cdn.net/6030983/uploads/editor/eo/mmcouax92nbm.jpg

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Please tell me you had try to connect your game first time with facebook or you connected before with other facebook?

Comments

firebombmarkus

Crimson_Dawn

bubabuba

Iv lost all my levels on candy crush soda how can I get them back

Creative_Elsa

Once you have this account, you will need to get your user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

Creative_Elsa

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your account and get your progress back. You will receive an email from them with a ticket number. Please make sure to use this topic and subtopic on the contact form.

Sandrahyman3

I was on level 1086 then I Drop back down to 486 when Facebook save why what happened to my levels

DrMichelineRizk

Jelly_Jenny

Hi @datung and Welcome to Community

Hi @sokil

Hello @sokil

Hi there, Community Moderator here To keep the Community tidy, I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Jelly_Jenny

Hi there I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out.

Have a great day!

Sukanta_Biswas

Hello @Sarita_Jain

Sarita_Jain

Sukanta_Biswas

@alithabet
Thank you for your kind feedback about my answer – I am glad you are enjoying the community.
Feel free to contact us again if you have any troubles or questions. Have a good day

Sukanta_Biswas

Hello @DrMichelineRizk

alithabet

Thank you. The problem is solved
seems that facebook was connecting another account

Sukanta_Biswas

Hello @alithabet

Recent Announcements

🛒 Let's start shopping on Black Friday!
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
It's Time to Wish Happy Birthday🎂to the CCS Players with Birthdays in November🎉
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
🎶 Wake Up, Rehearse, Perform – Music Season Is Here 🥳
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…

Quick Links

🏠 Home

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…

Active Discussions

Orange Jellies
Can you go back to old levels for Orange jellies to be more competitive? If so what are the levels ? Coco
🎉Episode Race Winners - Get your badges HERE!🎖️
First we had the CCS milestone level badges: Please find the links HERE. Then we had CCS Levels in a week Badges: Weekly Race Now we have the Episode Race Badges - 25, 50, 75, 100, 150, 200 Can you keep your Episode Race winning streak going and win these badges? All you need to do is post a screenshot of your Episode Race…
I lost win streak because add stuck.Can you help me to recover that?I had 3000+ win streak.
Can you help me?
Pause the game and boost timer
The game and boost timer will pause until you return from your daily tasks. Thank you.
No ads
Hi everyone, The last couple of days I'm not able to watch any ads (for extra moves or lives) :( did this feature disappear? I already tried re-installing the app, but after connecting the app to fb again, I lost some cassettes and still no ads :(

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.