Why can't I send or receive lives from friends?

The game is on my home PC. Recently I am not able to send extra moves to my friends. The button clicks but nothing happens as if it`s frozen. And the worst - I don`t  get any lives and extra moves from them!!! Help me please!

I am having the same issues on my android cell phone and tablets.  I connect through Facebook and have never had any trouble until this past week. Is it something to do with the latest updates you guys are doing or what?? I want our CC back please..

Dont feel alone ,I haven't either. Or if a list DOES come up by chance it full of complete strangers ( my stranger list has 78 unknown people on it) and if I try to send them lives I still get a message saying they don't exist. If I do manage to get a life sent to me I cant get it either because I supposedly dont exist even though I am logged in at the moment. I sent them a email explaining this ,they emailed back wanting to know how they did and when I replied to it stating was no difference yet I still haven't heard back from them  . Do we the players even matter to them?? I want my game back. Almost 2 weeks of this is enough already.
#anunhappycandycrusher 

Elsa said:

Ok guys, if you are not playing the game on king.com and are playing on Facebook or the Kingdom the lives was recently changed for the game.  To ask for lives, go to your heart.  When you click on it, this box will pop up.  I play through the Kingdom so that's why you see the Kingdom icon.  If you play through Facebook then it will show the Facebook icon.  You have to click on ask friends and then the second box will pop up.  Then you can do the old check all and click on send.

    

To send out lives to friends this has been changed.  Now you have to be on a level and on the left side are your friends.  You  have to click on each of the pink buttons which is to the right of their picture.  If you look closely at that pink button you can see the envelope.  You have to click on each one separate now. That is the only way that you can send messages to them.

I was doing it this way, once I learned how you do this.  It was working great, but now noone shows up for me to send lives.  I go all the way back to the earlier levels and nothing.  I play on my mobile device through facebook.

Thanks Elsa, but do you have any word for us players using King.com? Still waiting - 4 weeks now to be able to send and receive lives, tickets, and for+3 boosters to work again. Also, Level 6 on Bubble Witch 2 Saga still freezing upon opening. Does King plan on fixing this, or are we wasting our time waiting? I really appreciate your time and trouble trying to help.