Hi @terezicka, welcome to our community. I would like to take a moment to offer you a message
for all newbies to learn more about our community which you can find here.
We always run contests so be sure to do them for a chance to win gold bars.
Is this still happening in your game? Are you clearing the history/cache daily?
Please confirm if this is happening when you try to play the video? Is there an option not to play it? I know that the video issue has been reported to the studio but I don't know where they are in terms of fixing it.
@Elsa. Hi again. What are you doing up at 2:30a.m. On a Saturday??. I got your message but when I hit reply it brought me back to the sign in section. I am playing on an iPad mini and really haven't had a problem til the June 2 or3rd update.
I can't sleep because I think of all the things that I want to do on my computer so I just get up and work all night long! Did you see the 2 stories that I created for CC Saga and CC Soda Saga? This morning I was working on CC Jelly Saga and CC Friends Saga. Hopefully they will be done during the week.
I think I remember talking to you about last resort and either uninstalling the game and reinstalling it again or bringing it back to factory settings. I think you said that you didn't want to do that but I think that's about the only way that the problem might be resolved. I haven't seen too many posts in the last few days crashing on mobile as much as issues on king.com.