pmor said:

i haven't played the game since this change other than to go in and get daily boosters in case they do reverse the change. I do have a suggestion, and if it's already been posted I apologize I didn't read every post on here. To be clear I prefer the change just be reversed but in lieu of that...

How about changing the "starting boosters" to be like the ones you can use in the game (like hammer or hand switch)? Although it would allow user placed combinations, it also may help revenue as users that do pay for the game would likely buy more in order to be able to make combos they want during the game. It also would possibly reduce frustration - resetting over and over and over gets equally tedious to playing levels over and over and over. Players can choose to take their chances with the free bot or use stockpiled boosters (or pay for boosters when they run out) to pass difficult levels. With all the higher levels being pretty difficult with no combos it might get you revenue boost you want and provide more options for all players on how to use boosters and bot.

Just a thought - I figured if I'm gonna complain I might as well bring a solution to the table. I don't know the intricacies of your code but having worked in IT for part of me career this may not be that hard to change - screen real estate might be biggest issue....

SagaR said:

It is clear as day that no-one at King support has a clue as to what is going on! People have been e-mailing them, receiving responses, and posting the responses here (now they have unfortunately been removed, apparently because they are "private messages"). I read those responses before they were deleted and not one of them said the same thing! So what you are told wholly depends on who happens to reply to your e-mail.

How is this even possible? How on earth can a company of this size run a support service that is so totally lacking of all knowledge, information and even training?

This is the first communication rule that any company establishes: consistency! If a client asks your about Z, you reply Y. Always, without fail. With King, when we ask them about Z (removal of board reset) they reply Z, A, W, Q, K, 1, 5, &, and any other thing they happen to think of. Some people get told that this is a trial feature. Some people get told that a lot of players still have it. Some people get told a bunch of rubbish that has nothing to do with the question. And my personal favourite: the "helpful" member of the support team that blithely told the player: ""I understand that this may be frustrating, especially if you're used to having the reset feature in your game. Not to worry! These groups change regularly so hopefully, you'll get it back again soon." .🤪  
 
Hey, hopefully we all will get it back soon! 😂

Chicken_Slayer said:

As to the fact why people are getting different answers, obviously some teams were previously unaware. I am sure they are not now.