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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Hoe did you applied the fix?
I know. I even applied "the fix." Fixed nothing.
What I don't understand is why, after I accept all if my friends requests, when I connect again, even if it's after only 1 minute, the old request are still there. Why they don't disappear?
Thank you.
I have been getting lots of requests for lives from the same people (25-30 which is very unusual). I request lives from them but get nothing in return. This has been going on for about 1 week.
I did the trouleshooting also, and not back to normal. That's why the confusion. Thanks for your help, though. I'll just deal with it.
Hi @Stradergirl ! 👋
I'm sorry you are still experiencing the problem and even more sorry that you are feeling confused. Confused indeed you must be I bet, since you have actually gotten more than many plain answers, as follows:
1) On page 1 of this thread I gave you the following answer yesterday: "we might just have to wait a little longer for the issue to be solved for all players. There were many changes in the Community yesterday and you have to keep in mind that the Game also keeps changing and being upgraded every day" and added "... the issue has been solved for many users, whilst others -like you- will still encounter it (you might have gotten so many life requests during the days of "the glitch" that they are only now showing up, they are not actually new)." I also, did in fact, asked you to get back to me today if you kept having the same problem so we could "... see if someone from the Team can check your specific account" (in my humble opinion that sounds like someone who is trying to be helpful) and gave you the reason as to why I thought it was best not to do that yesterday. I also recommended that you kept "accepting life requests and try not to send requests yourself since that usually makes the other user send you a request back".
2) Earlier today (see the first comment on this page) Superstar @Sukanta_Biswas gave @Anca0704 even more information on this matter and as to why it keeps happening. Did you happen to read his comment?
Don't get me wrong, I understand your frustration and, trust me, we've all been there sometime. However, I don't quite understand the tone of both your frustration and confusion, specially when people have been actively trying to help you. I guess I might have to post a Question myself to see if somebody can explain it to me with a plain answer... ✌️✌️✌️
🔹🔹🔹🔹
Cc: you might want to try that too @Anca0704 . I'd really like this to work for you since you originally -and so politely- posted the question and, by doing so, you not only alerted the Team of what was happening but also -and most importantly- helped other Members (including me) too. 🤞 And, still, do please keep us posted on what happens. We enjoy helping out!
If I reinstall the game will I lose progress?
I'm having the same problem....pc with windows, chrome browser
I have same problem. I check and accept all message lives request and they do not go through. they are all still there nezt time I play. What has happened? I use Windows on PC and Chrome browser
I would ask you to do an initial troubleshooting check, if you are playing the game via Facebook.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Check your game again if there is a similar problem let me know again😊
They're not receiving the lives I'm sending. They haven't been able to send requests to me in about a week.
Hi @Stradergirl I was probably mistaken in understanding your question.😃Would you like to stop getting live related notifications?
Hi @Stradergirl As our games are played by millions of people around all around the world, this means sometimes there can be a delay in messages being delivered, due to sheer volume.
This is something we're constantly working to improve, however it does also rely on some factors which are outside our control, such as linked social media networks and internet providers.
If you're experiencing intermittent issues, we would recommend re-sending the request and if possible, check with your friend that they're receiving and responding to them.
I am thoroughly confused. How in God's name do I get rid of the life requests from my friends that appear EVERY. SINGLE. DAY. and have been there for several days? I have not gotten a plain answer from anyone....other than it will clear itself up and let us know if it's still there tomorrow....which they are still here. Any previous posts in this thread that were deemed "most helpful" have not really been helpful to me.
Hi @Anca0704 Lives are always synced to the server, but they are stored in the device memory. So when you connect the server and play the game, the number of live may be more or less. If you do not connect the game to the server, the same number will remain.
Don't forget that you can always request plenty more lives at any time from your friends😉
Same here! :( If yesterday I had at least 25 requests, today I had 3 more and the first 25 were in the same order.
Are you playing on mobile device, Facebook or via the Windows app?
Have you tried reinstalling the game or any other trouble shooting?
my message inbox is not working properly. It's always the same messages that appear.
Please fix the problem
Riggy, this is frustrating. I wish that this could be fixed.
@frenioz00 Still having the same issue as yesterday. I seriously doubt the "so many requests" issue because I never get more than three requests in one day.
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Always remember that every Discussion (thread) has a purpose that it is clearly stated on its first page. If you go to the first page of this thread, you'll be able to see what it is about and, therefore, what your comments should be about. Anything else, is considered off-topic (even spam if you post random comments one after the other).
So, please, avoid spamming this thread –or any other, for that matter. Why? Because while, yes, you’ll get Points –even Badges- for posting a lot, you’ll also alienate other players if your posts are too many, one after the other and -mostly- of no actual substance. Spamming also makes it difficult for other players to follow a thread’s content and are usually flagged, reported or even deleted by CMs.
Here is a link, created by @Community_Team and enriched with @Xarly’s contributions, that can help you better work out how to get Points & Badges whilst still following the Community’s rules and contributing to it to make it even better than it is: https://community.king.com/en/blog/discussion/259021/points-ranks-badges-and-other-stories-for-you-to-start-in-our-community
English is the only supported language for the Community, so remember to only post in English otherwise not everyone will understand.
If you don't speak English or if it is not your first language, it's not that tragic. #LoL Using an online translator might help. Here are some:
https://translate.google.com/
https://www.bing.com/translator/
https://www.translator.eu/english/
Hi @swansonmej are you playing through Facebook?
Yes
Maybe it takes a couple of days after unfriending the person via Facebook before the name gets removed from your game. Are you clearing the history daily?
Yes. My question is about the game, I still have their requests in my message inbox. They sent me 15 requests today.
When did you unfriend the person on Facebook? I am thinking that it might take a bit of time before Facebook takes the name off your game.
I am having that same issues as well. I check the box to send lives to friends that have requested them, but the next day the same requests are there. Why aren't my gifts going through?
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
