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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Inbox glitch driving me crazy. Says I have 17 messages, all requesting lives. Send them, there's only 6 recipients then as soon as I log back in, there's another 17
I get the same life request from the same people. I send them and they want go.
Hi @Beels44
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.š
There are some issues with Lives right now, and the solution is in the works.You don't have to do any troubleshooting checks, and wait a bit.
Thank you.
Up until a couple of weeks ago I was regularly getting life requests and lives in equal measure but now Iām only getting requests (actually, multiple requests from the same person) with no lives...as you can imagine itās now VERY irritating. I canāt just delete these requests. Is this a glitch thatāll be fixed? If so, when will it be fixed? If not, can it be looked into and fixed please.
Thanks.
Hi @Iuliaioana08 I can totally understanding how frustration can be getting a lot of lives requests over and over again specially from the same players and never get anything in return when we ask back, but unfortunately thereās not much we can do but to ignore, or just being generously keep sending it, thereās nothing to loose and wonāt cost anything anyway š¤
Hello there, welcome.
Click here, they know...
Hello everyone,
Could you be kind and help me not to receive the same live request over and over again ? It's annoying. Problem exists for more than one week.
Thank you so much! Help! :)
For the last 2 days I haven't received my lives from friends.
Can't send the lives asked by friends
Hi @fawnqueen Welcome to the community.
Apparently some chewing gum got stuck in the mailboxes. It is being looked into. See HERE
Third time in a row I haven't received the lives my friends sent to my inbox
Hi @jimmyt
I have friends that send me a request to send them a life my inbox has eight lives or eight friends asking me for lives and I send them and then it keeps coming back it does not allow me to send lives can you please fix
Hi @EOwino
No
I think something is wrong. I have been asked about 33 lifes. If I give them lifes, them want more and more. Something is wrong.
Hello team, I keep receiving life support n despite the fact that I give life, they keep compiling and never ending. How'd I be able to give life once without the same request remaining in my inbox...!
@PummyRaj :
In the first screenshot: I agreed all the lives, so there is no more messages in the top. But when I disconnect and reopen Candy Crush, the 19 messages reappears (see 2nd screenshot).
Thanks a lot
Hi PummyRaj,
Thanks for your quick reply.
It happens in Candy Crush Saga. As you can see in the screens shot below, there still are 19 messages (top on the left) even if I approved all the lives of my friends last time I was connected.
Thanks for you help.
Have a nice evening too
Hey there.
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Why canāt I send lives to friends that ask?? This has been an issue for over a week jow
The messages from my friends asking me for lives are not deleted when I answer.Ā Now I have 17Ā
I am having the same issue. I approve all of the lives but they wonāt go away. When I close the app and reopen, they are back in there again.
We have now a discussion topic opened to gather all your reports and information in regards to this glitch in the game. Please check out the following link to share your information. We will keep you guys updated
š£ Sending and receiving lives: known issue - Updates ->Ā HERE
Once again, thank you all for your patience and your understanding while fixing the issue!
[Closing this topic now to centralise all the information in 1 community topic -Ā HERE]
It seems to be a problem with the lives.
I send lives to my friends (I have 40 in the box,sometimes 10 or more from the same people) and 10 min later I always have the same number.
I don't know wat to do. The same problem by my friend.
Thanks
Hi and welcome @Lucky23 It's a known problem. Please see CHEWING GUM
Hello @zocobea and @meredithdumas Hearty Welcome to both of you to our friendly King Community š¤
Can you guys please tell me which game you are having this issue in? Is the Candy Crush OR Candy Soda OR another game? What device are you using? Also, can you please provide a screenshot?
Please post your reply in the blank dialogue box provided below.
Talk to you soon! Have a great rest of the day/evening š·
Life requests stay in mailbox/ Lives do not get sent???
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
