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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Life requests stay in mailbox/ Lives do not get sent???
Hello @zocobea and @meredithdumas Hearty Welcome to both of you to our friendly King Community š¤
Can you guys please tell me which game you are having this issue in? Is the Candy Crush OR Candy Soda OR another game? What device are you using? Also, can you please provide a screenshot?
Please post your reply in the blank dialogue box provided below.
Talk to you soon! Have a great rest of the day/evening š·
Hi and welcome @Lucky23 It's a known problem. Please see CHEWING GUM
It seems to be a problem with the lives.
I send lives to my friends (I have 40 in the box,sometimes 10 or more from the same people) and 10 min later I always have the same number.
I don't know wat to do. The same problem by my friend.
Thanks
Hello everyone,
We have now a discussion topic opened to gather all your reports and information in regards to this glitch in the game. Please check out the following link to share your information. We will keep you guys updated
š£ Sending and receiving lives: known issue - Updates ->Ā HERE
Once again, thank you all for your patience and your understanding while fixing the issue!
[Closing this topic now to centralise all the information in 1 community topic -Ā HERE]
I am having the same issue. I approve all of the lives but they wonāt go away. When I close the app and reopen, they are back in there again.
The messages from my friends asking me for lives are not deleted when I answer.Ā Now I have 17Ā
Why canāt I send lives to friends that ask?? This has been an issue for over a week jow
I am having the same problem. Everytime I play I have over 20 life requests but am rarely getting a life sent to me. I will send all the lives but I will play 20 minutes or so later and have the same thing. Multiple life requests from friends but they aren't sending them back to me. Been like this for a few days; definitely feels like a glitch.
If you logged on with your Facebook then your Facebook friends will only show on your and if their names keep popping up then they press the ask button that pops up everything requesting to send lives,If you ask for lives then they will receive your message and hopefully send a life that's the only way you get lives from your friends is if you ask nd they send but most of the time people won't send
I keep getting the exact same 13 requests for a life from the same three people in the exact same order multiple times per day and getting virtually no lives in return. I have even done a hard reset on my phone. No response to my requests for help with this issue. I used to have a lot of friends but now are gone from my game but I know they are still playing
Hi @Clone
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.š
We noticed the problem and the problem was reported. You do not have to check for troubleshooting and we will let you know when the problem is resolved. Find out more info here.šļø
https://community.king.com/en/candy-crush-saga/discussion/comment/586498/#Comment_586498
Hope you can help. Happening on mobile and computer platforms...Chrome and IE11.
Hi @Andysue
CC is not accepting lives givenĀ .
it accepts but I log out & they are there again
Thank you for the additional information. The studio is aware of the issue and is working on it. I will keep everyone posted once I have any new information.
Please be patient - thank you.
@bearwithme This affects the Win 10 app where I play as well; it's happened since the past couple days.
Thank you for your help!
Thank you for the information @pingugu .
Model Sony G8142
Android version 9
Software version 47.2.A.10.107
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Hey there.
Click here, they know...
Hi PummyRaj,
Thanks for your quick reply.
It happens in Candy Crush Saga. As you can see in the screens shot below, there still are 19 messages (top on the left) even if I approved all the lives of my friends last time I was connected.
Thanks for you help.
Have a nice evening too
@PummyRaj :
In the first screenshot: I agreed all the lives, so there is no more messages in the top. But when I disconnect and reopen Candy Crush, the 19 messages reappears (see 2nd screenshot).
Thanks a lot
Hello team, I keep receiving life support n despite the fact that I give life, they keep compiling and never ending. How'd I be able to give life once without the same request remaining in my inbox...!
I think something is wrong. I have been asked about 33 lifes. If I give them lifes, them want more and more. Something is wrong.
No
Hi @EOwino
There are some issues with Lives right now, and the solution is in the works.You don't have to do any troubleshooting checks, and wait a bit.
Thank you.
I have friends that send me a request to send them a life my inbox has eight lives or eight friends asking me for lives and I send them and then it keeps coming back it does not allow me to send lives can you please fix
Hi @jimmyt
Third time in a row I haven't received the lives my friends sent to my inbox
Hi @fawnqueen Welcome to the community.
Apparently some chewing gum got stuck in the mailboxes. It is being looked into. See HERE
Can't send the lives asked by friends
Ganhava vidas extras agora jĆ” nĆ£o ganho mais ,sempre era uma ajuda para avanƧar na competiĆ§Ć£o.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
