Reset Progress & restart from Level 1

surfmaster · April 2020

I need to reset my Candy Crush progress... i.e. right now I am at Level 2048.. & want to reset it, so I would be back to Level 1.

Can anyone point me in right direction? I have tried to contact Candy Crush team by filling out the form, however even after multiple tries, I haven't received any help :(

Note: I play Candy Crush on Facebook (on my desktop computer)

Any help would be much appreciated.

Thank you.

Crazy Cat Lad · April 2020

Thanks @surfmaster !

I have reset the game now to level 1. Please clear the cache and cookies on your browser before you open the game the next time and the game will start from level 1.

bearwithme · April 2020

Good Morning @surfmaster and welcome to our wonderful King Community. I will be glad to help you. Just follow the instructions here and you should be all set.

Enjoy!

surfmaster · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/708313#Comment_708313

Wow that was fast.. You are AWESOME .. :)

I just filled out the form & will update here as soon as my Candy Crush account is updated..

Thank you again for the help.

surfmaster · April 2020

Any idea how long it takes for them to respond?

As in the past I have waited for days and days, but no response .... :(

Is there any way to get their attention to my request?

Thank you for the help.

surfmaster · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/708313#Comment_708313

@bearwithme

Sorry.. forgot to quote you.

I followed the steps you suggested & like in past.. I haven't received any type of update from them. :(

bearwithme · April 2020

Hello @surfmaster - I hope you have been enjoying your weekend. Please be patient, it sometimes takes a few days and manning over the weekend is less, plus their priority will be to First fix problems with the various games ( like levels that aren’t working correctly).

Hopefully you will hear something early next week.

surfmaster · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/710035#Comment_710035

@bearwithme

Thank you.

I understand, I will wait as you suggested & hopefully they will be able to resolve the issue in next week.

Thanks again.. :)

Crazy Cat Lad · April 2020

Hi @surfmaster !

At times it can take a while before Player Support are able to get back to you. They always prioritize purchase issues and issues where players need their levels back and other urgent queries.

Therefore these type of requests may take some time before you get an answer.

If you haven't heard anything from them within a week, please let me know in this thread and I'll check this up. Please also add your Game ID.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.

surfmaster · April 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/711677#Comment_711677

@Crazy Cat Lad

Thank you for the update.

I was mainly asking about the wait time, as I had filled out the above mentioned form twice in 3rd and 4th week of march, however haven't heard anything & was little confused.

As suggested:

My Game ID = 6999132598

I will update this thread again in few days, as soon as there is any update with my request.

Thank you again, your help is much appreciated. :)

Crazy Cat Lad · April 2020

Thanks @surfmaster !

I have reset the game now to level 1. Please clear the cache and cookies on your browser before you open the game the next time and the game will start from level 1.