Reset Progress & restart from Level 1

Thanks @surfmaster !

I have reset the game now to level 1. Please clear the cache and cookies on your browser before you open the game the next time and the game will start from level 1.

All comments

arietedenis91

Hi, I would like to reset my levels on Candy Crush Saga, is it possible to do without waiting the support? @Crazy Cat Lad

In the case, this is my User ID:

1110995220

Now I am at the level 499, but I didn't play it for very long time, and frankly don't know how it still works. I've already tried to remove the access from facebook, but it doesn't work, after I logged in another time with it, it gives me another time the level 499.

Spieler_8675309

quote:

Welcome, newcomer; click here for starters (if you wish).

May you find whatever you're looking for...

chiahoong88

https://community.king.com/en/candy-crush-saga/discussion/comment/713399#Comment_713399

Just did what you said & the game is now at level 1. :) .. really awesome.. Thanks a lot..

Thank you too for helping me.

Thanks @surfmaster !

I have reset the game now to level 1. Please clear the cache and cookies on your browser before you open the game the next time and the game will start from level 1.

https://community.king.com/en/candy-crush-saga/discussion/comment/711677#Comment_711677

Thank you for the update.

I was mainly asking about the wait time, as I had filled out the above mentioned form twice in 3rd and 4th week of march, however haven't heard anything & was little confused.

As suggested:

My Game ID = 6999132598

I will update this thread again in few days, as soon as there is any update with my request.

Thank you again, your help is much appreciated. :)

Hi @surfmaster !

At times it can take a while before Player Support are able to get back to you. They always prioritize purchase issues and issues where players need their levels back and other urgent queries.

Therefore these type of requests may take some time before you get an answer.

If you haven't heard anything from them within a week, please let me know in this thread and I'll check this up. Please also add your Game ID.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.

https://community.king.com/en/candy-crush-saga/discussion/comment/710035#Comment_710035

Thank you.

I understand, I will wait as you suggested & hopefully they will be able to resolve the issue in next week.

Thanks again.. :)

Hello @surfmaster - I hope you have been enjoying your weekend. Please be patient, it sometimes takes a few days and manning over the weekend is less, plus their priority will be to First fix problems with the various games ( like levels that aren’t working correctly).

Hopefully you will hear something early next week.

https://community.king.com/en/candy-crush-saga/discussion/comment/708313#Comment_708313

Sorry.. forgot to quote you.

I followed the steps you suggested & like in past.. I haven't received any type of update from them. :(

Any idea how long it takes for them to respond?

As in the past I have waited for days and days, but no response .... :(

Is there any way to get their attention to my request?

Thank you for the help.

https://community.king.com/en/candy-crush-saga/discussion/comment/708313#Comment_708313

Wow that was fast.. You are AWESOME .. :)

I just filled out the form & will update here as soon as my Candy Crush account is updated..

Thank you again for the help.

Good Morning @surfmaster and welcome to our wonderful King Community. I will be glad to help you. Just follow the instructions here and you should be all set.

Enjoy!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Thanks @surfmaster !

I have reset the game now to level 1. Please clear the cache and cookies on your browser before you open the game the next time and the game will start from level 1.

All comments

Good Morning @surfmaster and welcome to our wonderful King Community. I will be glad to help you. Just follow the instructions here and you should be all set.

Enjoy!

https://community.king.com/en/candy-crush-saga/discussion/comment/708313#Comment_708313

Wow that was fast.. You are AWESOME .. :)

I just filled out the form & will update here as soon as my Candy Crush account is updated..

Thank you again for the help.

Any idea how long it takes for them to respond?

As in the past I have waited for days and days, but no response .... :(

Is there any way to get their attention to my request?

Thank you for the help.

https://community.king.com/en/candy-crush-saga/discussion/comment/708313#Comment_708313

Sorry.. forgot to quote you.

I followed the steps you suggested & like in past.. I haven't received any type of update from them. :(

Hopefully you will hear something early next week.

https://community.king.com/en/candy-crush-saga/discussion/comment/710035#Comment_710035

Thank you.

I understand, I will wait as you suggested & hopefully they will be able to resolve the issue in next week.

Thanks again.. :)

Hi @surfmaster !

At times it can take a while before Player Support are able to get back to you. They always prioritize purchase issues and issues where players need their levels back and other urgent queries.

Therefore these type of requests may take some time before you get an answer.

If you haven't heard anything from them within a week, please let me know in this thread and I'll check this up. Please also add your Game ID.

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.

https://community.king.com/en/candy-crush-saga/discussion/comment/711677#Comment_711677

Thank you for the update.

I was mainly asking about the wait time, as I had filled out the above mentioned form twice in 3rd and 4th week of march, however haven't heard anything & was little confused.

As suggested:

My Game ID = 6999132598

I will update this thread again in few days, as soon as there is any update with my request.

Thank you again, your help is much appreciated. :)

Thanks @surfmaster !

I have reset the game now to level 1. Please clear the cache and cookies on your browser before you open the game the next time and the game will start from level 1.

https://community.king.com/en/candy-crush-saga/discussion/comment/713399#Comment_713399

Just did what you said & the game is now at level 1. :) .. really awesome.. Thanks a lot..