Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @davosco .
We warmly welcome u to our beloved king community. As explained above very clearly that it is a test feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
I wish u good luck and hope that one day u get ad feature in ur game.
Please tell me how can i get free spins and free ads..this is annoying reaching soo ahead levels and suddenly you don't get these options..very sad to say..veryy annoyed..but you'll should do something we want our free spins and ads back..i had uninstalled and reinstalled to check if everything was okay..still no ads and free spins..instead lost all my earned boosters even when my account was linked with facebook ☹️😞
Hi @AyeshaS and good day to you.
Regret to tell you that boosters will be lost if you uninstall your game because it was not stored in the game server but on your local device. If any of these boosters were recently purchased but yet to be used, you may contact the Player Support to recover it.
Otherwise, you have to build back your boosters through other ways such as winning the weekly race, Fast Race (i.e. completing an episode in top 3 position) or joining an F5 teams. Also, you may join the on-going contests in this Community to stand a chance to win some gold bars.
Unfortunately, the "watching Ad" or "extra moves wheel" are only made available to certain players that were randomly selected as the test group. But don't lose hope because it may be made available to you from time to time. You just have to ensure that your app is up to date and keep playing as usual.
If you are stuck on certain level and need some advise, you may post in the Discussions or Level help & tips sections.
Let us know if you still need other help.
Thank you and have a great week ahead. 😊