Hi everyone,
On Sunday at 1:13PM (CET) we realised that the new Bubblegum Hill was causing a very high crash rate. This means that many players could not play the game due to it. Because of that, we decided to remove the event and it will not appear for now, until we solve the issue.
The rest of Candy Crush Soda is running well, but for now, Bubblegum Hill is no longer available, in order for us to work on the fix and make it come back stronger than ever.
We are sorry for all the inconvenience this might have caused. I will update the thread with any news.
Thanks for the patience,
Xarly
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I'm sorry the timing was so unfortunate! Right now the team is looking into it and I'm afraid I don't have a specific timeline since these issues can take time (finding the mistake, testing it in different builds to guarantee it's not reproducing again and then shipping it to all of the players can sometimes be a long process). All I can tell you is that we're working our hardest to make sure it's out as soon as possible
In the meanwhile, you can always keep playing the normal levels or jump onto any of other Candy Crush Saga games!
Cheers,
Xarly
Candy Crush Soda Saga - What are your favourite type of levels?
Thanks for your feedback and patience! The team has been working hard and have identified the issue. Because of its complexity, the estimation for a fix (and with that the return of Bubblegum Hill) is of 10 days since its cancellation. This means we are aiming at getting it back (and working hard on it right now) by the 20th of February or so.
It's not a concrete day but, in order to be transparent with you, we want to give you a proper estimation. We understand that this is not ideal, and we are more than sorry for the issue but I am sure you will understand that, given that the event does not work well as it is now (causing crashes to many players), we needed to make such a decision.
Again, apologies from us and thanks for the patience. I'll be around to inform you with any new updates about it and collect any of your feedback.
Cheers,
Xarly
Candy Crush Soda Saga - What are your favourite type of levels?
Though it being gone for that long really really stinks! I wake up every morning and look forward to seeing that troll up in the left corner! I truly hope it's back before then, I dont know what I will do to fill my downtime lol.
Fingers crossed for a quick resolution!
A different mobile app I used to play would gift their players with gold bars when the game had been down because of technical issues. Any chance King would gift us some gold bars and lollipop hammers to compensate for the downtime?