Bubblegum Hill temporarily removed due to technical issues

XarlyXarly Posts: 1,422 Community Manager
edited February 15 in Support
Hi everyone,

On Sunday at 1:13PM (CET) we realised that the new Bubblegum Hill was causing a very high crash rate. This means that many players could not play the game due to it. Because of that, we decided to remove the event and it will not appear for now, until we solve the issue.

The rest of Candy Crush Soda is running well, but for now, Bubblegum Hill is no longer available, in order for us to work on the fix and make it come back stronger than ever.

We are sorry for all the inconvenience this might have caused. I will update the thread with any news.

Thanks for the patience,
Xarly


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Comments

  • Greg_FarleyGreg_Farley Posts: 1
    edited February 11
    Bubblegum Hill will say it has several hours left, but then disappears, not to be found again. I make sure my app is updated to latest version. I reload many times. But Bubblegum Hill still will not reappear. This has happened 4 or 5 times in past few months.
  • jlynnb23jlynnb23 Posts: 32 ✭✭
    @Xarly is there any sort of timeline of when it will be back on? I finally have some time off of work to play and of course it's not on. So frustrating.....
  • daisymama5daisymama5 Posts: 9
    Thanks for the update! Do you have any estimate of how long it will be down?
  • XarlyXarly Posts: 1,422 Community Manager
    jlynnb23 said:
    @Xarly is there any sort of timeline of when it will be back on? I finally have some time off of work to play and of course it's not on. So frustrating.....
    Hey @jlynnb23,

    I'm sorry the timing was so unfortunate! Right now the team is looking into it and I'm afraid I don't have a specific timeline since these issues can take time (finding the mistake, testing it in different builds to guarantee it's not reproducing again and then shipping it to all of the players can sometimes be a long process). All I can tell you is that we're working our hardest to make sure it's out as soon as possible :smile:.

    In the meanwhile, you can always keep playing the normal levels or jump onto any of other Candy Crush Saga games!

    Cheers,
    Xarly


  • jlynnb23jlynnb23 Posts: 32 ✭✭
    @Xarly thank you for the response. Unfortunately I am all caught up on the normal levels so I have nothing to play at this point. The other King games don't interest me so much any more. I'm really hoping they get this fixed soon!! 
  • Joseph45Joseph45 Posts: 1,261 Superstar
    Thanks for the update @Xarly! This is very unfortunate! I really enjoyed Bubblegum Hill! I sure hope this gets fixed soon! Keep working hard! You guys are great at this! 
  • omarovomarov Posts: 15 ✭✭
    Still nothing for me and I am already finished level 2905 so nothing to do 😞
  • YoscaYosca Posts: 122 ✭✭✭
    I’m bored... Last week finished all levels, can’t do anything. I really hope you guys will fix it pretty soon.
  • Lena_LenaLena_Lena Posts: 33 ✭✭
    edited February 12
    omarov said:
    Still nothing for me and I am already finished level 2905 so nothing to do 😞
    Me too. 😞
  • XarlyXarly Posts: 1,422 Community Manager
    edited February 12
    Hey everyone,

    Thanks for your feedback and patience! The team has been working hard and have identified the issue. Because of its complexity, the estimation for a fix (and with that the return of Bubblegum Hill) is of 10 days since its cancellation. This means we are aiming at getting it back (and working hard on it right now) by the 20th of February or so.

    It's not a concrete day but, in order to be transparent with you, we want to give you a proper estimation. We understand that this is not ideal, and we are more than sorry for the issue but I am sure you will understand that, given that the event does not work well as it is now (causing crashes to many players), we needed to make such a decision.

    Again, apologies from us and thanks for the patience. I'll be around to inform you with any new updates about it and collect any of your feedback.

    Cheers,
    Xarly


  • jlynnb23jlynnb23 Posts: 32 ✭✭
    @Xarly Thank you for the update.

     Though it being gone for that long really really stinks! I wake up every morning and look forward to seeing that troll up in the left corner! I truly hope it's back before then, I dont know what I will do to fill my downtime lol. 

    Fingers crossed for a quick resolution! 
  • daisymama5daisymama5 Posts: 9
    Thanks for the update, Xarly!

    A different mobile app I used to play would gift their players with gold bars when the game had been down because of technical issues. Any chance King would gift us some gold bars and lollipop hammers to compensate for the downtime?  :)  (Hey, it doesn't hurt to ask, right??)
  • daisymama5daisymama5 Posts: 9
    jlynnb23 said:
    @Xarly Thank you for the update.

     Though it being gone for that long really really stinks! I wake up every morning and look forward to seeing that troll up in the left corner! I truly hope it's back before then, I dont know what I will do to fill my downtime lol. 

    Fingers crossed for a quick resolution! 
    Did you go back and get three stars on every level? That's what I do when I'm either caught up on levels, or stuck on a level and tired of looking at it. 
  • jlynnb23jlynnb23 Posts: 32 ✭✭
    @daisymama5 no not yet. Alot of the levels I used my lollipops and sometimes spent real money to finish them. Not gonna do that again lol. 
  • YoscaYosca Posts: 122 ✭✭✭
    @Xarly, Thanks for the update. However, we had issues before with BGH. The team decided then we could play BGH for 24 hours each day. Do we have still the same problem as before? Wasn’t it fixed properly? I really hope when it’s fixed, we’ll don’t get these issues anymore.
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