Bubblegum Hill temporarily removed due to technical issues

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Comments

  • jlynnb23jlynnb23 Posts: 32 ✭✭
    @Yosca that's a good point. I would like to know the answer to that as well.

    Honestly I've never played a game that has so many "technical issues" so often and that takes so long to fix them.
     King is a hugely successful company, things like this should not happen so often. 
  • dalleydalley Posts: 6
    I would never buy a package without the Hill working .

  • Andrea_HowellAndrea_Howell Posts: 7
    I noticed a change in rules for bubblegum hill. Is this real? Will we really only get one change a day to take the crown? If so, that really sucks. πŸ˜”
  • XarlyXarly Posts: 2,068 Community Manager
    Hi everyone!

    Thanks for your messages and patience, you are all a great bunch of people :smile: .

    Let me touch now some of the points you're raising:

    • Regarding a possible compensation, I will speak about it internally but cannot guarantee anything. This is not a global downtime or other scenarios that have such an impact that the whole community is affected. We need to remember that Bubblegum Hill is one of the many events in Soda. Like all events, it comes and goes so it being there should not be taken for granted. I understand though that this is the community's favourite event probably and that means it needs being handled in a different manner. That is why we are communicating proactively and not just turning it off without informing you. Bubblegum Hill matters to you all, and that means it matters to us too.
    • In regards to whether this issue is or not connected to the previous one. The answer to this is no. Back then the issue made it so that we had to make it shorter iterations (every 24h) and now it's a completely different scenario. Now, the event being there implied game crashes happening, and that is a terrible experience for our players, hence why we had to remove it temporarily. The other issue happened at the end of November, more than 2 months ago and is not connected to what just happened.
    • The point being made about Soda having issues lately is something I would disagree with. These games have hundreds of millions of players every month and overall, for such an immense amount of players, Soda is a very healthy game. It does have some bugs appearing here and there but we are able to patch without downtimes, to not have to close the game temporarily whatsoever and to provide an experience that is there constantly. That is a pretty unique scenario (based in my opinion and experience, both as a gamer and a professional that worked for multiple games) and I think Soda's developers do an incredible job at keeping the game as clean of bugs as possible while also providing a great experience for almost 5 years now!
    I hope this answers your questions, if not, just fire away! Regarding your question, @Andrea_Howell, that change happened on the issue of November 2018. The current issue is a very different one and it implied disabling the event. There are no plans of having it run for 24h.

    Cheers everyone and thanks again for your feedback,
    Xarly


  • YoscaYosca Posts: 278 ✭✭✭✭
    @Xarly, thanks for the response. I’m hoping the fix will be soon then. About the compensation; it would be nice if you guys give us that, for not able to play until the new levels come up.
  • Andrea_HowellAndrea_Howell Posts: 7
    @Xcarly....Thanks for answering even though it was more of a comment than a question. lol 
    I assume that there are a LOT of people playing the game based on how many turn overs there are in having the crown, that being said, crashes and glitches will happen from time to time. I can be patient. :)
  • omarovomarov Posts: 15 ✭✭
    Now I am replaying the one and two stars levels trying to get 3 stars.. I am realy boared 😞
  • XarlyXarly Posts: 2,068 Community Manager
    omarov said:
    Now I am replaying the one and two stars levels trying to get 3 stars.. I am realy boared 😞
    Hang in there @omarov! You can always drop your best scores in The Fun Area (just open a thread) and have people challenge you on them! That is a fun way of knowing if your score is or not as high as other people's :smile:. We are narrowing down the fix now and it should come live with the next update (in around 5 days from now) as long as everything works as expected.

    Cheers,
    Xarly


  • Steve_EpsteinSteve_Epstein Posts: 39 ✭✭
    For everyone complaining about being caught up on levels, I suggest going back and trying to get 3 stars on all the levels.  Easier said than done.  I have about 70 levels left to get 3 stars on.
  • omarovomarov Posts: 15 ✭✭
    Xarly said:
    omarov said:
    Now I am replaying the one and two stars levels trying to get 3 stars.. I am realy boared 😞
    Hang in there @omarov! You can always drop your best scores in The Fun Area (just open a thread) and have people challenge you on them! That is a fun way of knowing if your score is or not as high as other people's :smile:. We are narrowing down the fix now and it should come live with the next update (in around 5 days from now) as long as everything works as expected.

    Cheers,
    Xarly
    Thank you alot Xarly I will ... 
  • JeannieWallyJeannieWally Posts: 38 ✭✭
    UGH.  What a bummer.  Bring it back ASAP...and I, for one, would love ALL DAY, EVERY DAY access to BGH!!  Best game out there!!!  Thanks!!!!
  • koolmafer08koolmafer08 Posts: 12 ✭✭
    Still no bubblegum hill ☹️ So sad 
  • jlynnb23jlynnb23 Posts: 32 ✭✭
    @Xarly any new updates? Or are they still saying it should be fixed by the 20th?
  • LizzyLemondropLizzyLemondrop Posts: 307 Superstar
    I had wondered why there was no BGH this weekend... now I know :) Hopefully things will be resolved as planned so we can all get back to defeating that Troll.
    Please Vote here for adding a 500 point Treasure Chest to Soda Squad! Thanks.

    πŸŽ€NEW community survey - Please help us make the Community even betterπŸŽ€
  • XarlyXarly Posts: 2,068 Community Manager
    Hi everyone,

    I didn't get back to you with updates lately because I didn't have any updates to share, unfortunately. Plan is still to have it back by the end of this week but, like always, I will come and inform you if there were any news around this.

    Cheers,
    Xarly


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