“No connection to internet”. - Reported!

Angel1123

Why haven’t you contacted me about what’s wrong with my connection problem????

tlc65sweets

Can I connect my game to the internet

Flipper66

barnesdeb57

I have uninstalled the game several times & I have uninstalled Facebook several times also and the game will not connect to Facebook. I have lost all the days in a row that I had built up.

winston05

i have internet connection but unable to proceed as the game says not internet connection

QueenB

Hi @winston05!

Which device are you playing on, Apple, Android, Windows devices?

QueenB

Sorry to hear you're having issues connecting the game @barnesdeb57😬

Which device are you playing on, Apple, Android or Windows devices? 

QueenB

Welcome to our Community @Flipper66🤗

What device are you playing on, Apple, Android, Windows devices? 

Flipper66

Andriod

QueenB

OK, can you try clearing the Google Play Store cache and see if that helps? Do not reinstall the game app, just clear the cache by following these steps:

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Hope this does the trick