“No connection to internet”. - Reported!

QueenB

Hi @Pedro2, welcome to our Community 😊

Do you happen to play trough the Windows 10 app from your PC? If yes, have you happened to try reinstall the game app?

It usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/King account at this stage will be lost.

However, all the progress that is currently saved on Facebook/King account can easily be retrieved, once you have reconnected the device successfully). 

Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

Let me know how it goes please

prenom

Thank you to answear me! 

I’m sorry but i don’t speak very well english.
I play candy Crush Soda on my phone but When i want to connect my user account by facebook (like i use to do before) it s impossible : no internet connection (??!!).
i try to connect me with my login king account and its the same.
 But im connected on internet !

I try to do the things explains on « the help center » but it dosent  work 
i try to open the game by my computer too and its the same problem.

thank’s a lot for your help!

grandmabear

i am not able to connect on either my asus notebook nor my acer laptop.  

QueenB

Thanks for proving the details @prenom!

Can you please let me know which device you're playing on, Apple, Android, Windows 10? 

snakey

I can not connect to the internet on my king Thames and it said to delete and reinstall but I do not want to loose my levels

QueenB

Which device are you playing on @snakey?

Apple, Android, Windows 10? 

prenom

I’ m playing on Apple (iPhone and mac)

snakey

Kindle 

krisjay10

I have an Apple device iPhone 7 Plus, no internet connection at all when it’s using data without WiFi. Now I’m connected to WiFi and it still says no internet connection the past hour. What is going on 😩

Debbie_Luck

i have the same problem says no internet connection