🌟 CCSS New event! Help Kimmy build her new Booster!⚡️ HERE

“No connection to internet”. - Reported!

1568101133

Answers

  • Angel1123Angel1123 Posts: 5 Level 2
    I did what you said about deleting Facebook from my phone, and tried feverishly to find out how to delete it on Facebook, but it shows a bunch of other games, but no candy crush!!!

    when I open the game it has the play button and the profile button for Facebook, when I hit that it brings me to the king login page!!!

    what do I do???
  • Hey! Would you like to give us your opinion?

  • Nane79Nane79 Posts: 3 Newbie
    I reinstalled candy Crush Jelly as a test and had to start from the beginning. But everything worked fine. Since sunday I cant read messages there. The icon tells me that there are 6 messages, but when I open the menu none are shown. So the problem is starting all over again. And as you do not show any interest in solving it, there will be only one consequence for us - stop playing and deinstall 😩
  • CaronBCaronB Posts: 3 Newbie
    I keep getting th message "You have encountered an error.  We are working hard to fix the problem.  Please try a little later".  I have tried for 7 hours.  This has happened before and when I got the messae I retried and it worked.  Getting frustrated with this.  All other games on FB work. How much longer?  I don't want to uninstall and reinstall that will be lots down the drain from what I have read.  Thaks in advance for getting this resolved.
  • CaronBCaronB Posts: 3 Newbie
    I reported my problem at :6:57.  My wifi is working and when I try candy crush soda it starts downloading and then goes to message  that encountred an error and trying hard to fix the problem.
  • ShakennarShakennar Posts: 1 Newbie
    I'm having the same issue on an Android!!! Please fix!
  • ErgoMarcia005ErgoMarcia005 Posts: 1 Newbie
    Will not connect to internet on phone or iPad. No problem with other games.  
  • NM_SGNM_SG Posts: 0 Newbie
    The game is unable to connect to internet even though my phone is connected to wifi
  • KimiWoodKimiWood Posts: 4 Newbie
    My Candy Crush game won't connect with WiFi or cellular data. When completing a board, the wheel just turns and won't let me go back or close the board so I have to restart the game completely. Or it will say no internet. I updated the game on Nov 12, 2019. I have uninstalled and reinstalled twice. None of my other games are having any issues. I have an android. I've read the discussions and it seems several people are having the same problems without any resolutions on King's part. Someone please do something! Candy Crush is the only King  game I play regularly and have played regularly for years. Honestly, I'm ready to just delete it and be done. I have an android. I have updat
  • Sukanta_BiswasSukanta_Biswas Posts: 19,132 Superstar
    Hi @NM_SG
    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum. 🤗

    I need some information to answer you, Please help me with the information.
    What device are you using for the game?
    What your Game app version?
    Is your Avatar and Gold bars in the right place?
    Show me a screenshot of the problem you're experiencing while connecting game to the server.
    Let me know, I'll ask you to do some troubleshooting checks.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • Sukanta_BiswasSukanta_Biswas Posts: 19,132 Superstar
    Hi @KimiWood
    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

    I need some information to answer you, Please help me with the information.
    What your Game app version?
    Is your Avatar and Gold bars in the right place?
    Let me know, I'll ask you to do some troubleshooting checks.


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • Sukanta_BiswasSukanta_Biswas Posts: 19,132 Superstar
    Hi @KimiWood

    Also, make sure you have the latest update of the Google Play Store app installed.

    Finally, clear the Google Play Store cache by using these steps:

    Open the Settings menu on your device.
    Go to Apps or Application Manager. (This option might differ depending on your device.)
    Scroll to All apps and then scroll down to the Google Play Store app.
    Open the app details and tap the Force stop button.
    Tap the Clear cache button.

    Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.
    To clear the cache for the Candy Crush Saga app:
    Open your device's Settings app.
    Tap Apps & notifications.
    Tap the Candy Crush Saga. If you don't see it, first tap See all apps or App info.
    Tap Storage and then Clear cache.
    Restart device & Check again.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • KimiWoodKimiWood Posts: 4 Newbie
    The above instructions just seemed to make matters worse. Now my profile won't even load.
This discussion has been closed.