Jelly cake/Special Candy match freezes the game when destroyed - FIXED!
Answers
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Thanks for reporting this @Michelle_Quici and sorry to hear this is happening
I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.
As soon as I know more, I'll let you know 👍
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Welcome to our Community @kajouvivi 🤗
Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood.
Please feel free to re-post your question in English and one of our members will be happy to help you.
Thanks for your understanding and have a lovely day!
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Thanks for reporting this @Cantgetno and sorry to hear this is happening
I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.
As soon as I know more, I'll let you know 👍
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We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!
Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.
Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.
Apologies for the inconvenience caused and thanks for your patience while we look into this 😉
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@ept0202, good news, well not really, however, we've received more reports about the Jelly Cake on other levels so I"ve reported this to the Studio so it's being looked at.
I have a thread which I will keep updating a soon as I know more so I'll merge your comment so you don't miss out on it 😉
I'm really sorry for the inconvenience caused and thanks for your patience while we look into this! -
@dmbkca93, truly sorry to hear this happened
Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team here
Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.
Thanks