Sign Up!

 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Bubblegum Hill prizes not being received- Under investigation!

1222325272830

Answers

  • Spinnifix
    Spinnifix Posts: 25,430

    Hi!


    If you haven't received the reward, there are currently many issues in Candy Soda. There is a big contribution to this. It is already being worked on. Please keep your game up to date - version and clear the cache regularly. Then you can avoid problems yourself. I hope this helps!!

  • Yosca
    Yosca Posts: 17,871

    Hello @Spinnifix Just want to inform you BGH can be available during the whole week. I think the most players in the highest levels have. I also play the highest levels, had BGH every day, but today it’s not there anymore. Guessing this has something to do with the not receiving rewards.

  • Spinnifix
    Spinnifix Posts: 25,430

    @Yosca


    Hi! That's new to me. Because I only know on weekends. Because I never had BGH. OK. thank you

  • Yaz_Milani
    Yaz_Milani Posts: 204

    Are we going to get our missing rewards? Im

    not letting go of this!!

  • koolmafer08
    koolmafer08 Posts: 92

    Level 3

    @Yosca

    Exactly!!!!!! im on the highest levels too, same problem, but i did play one BGH this morning and then dissapear.....

  • Yosca
    Yosca Posts: 17,871

    @koolmafer08 Just curious The 1 play of BGH this morning... was it the old BGH like we had in the weekend or had you already the new BGH? Normally I get the new every Monday after 08.00h C.E.T. and I logged in after 09.00h and haven’t seen it today..

  • mreen8
    mreen8 Posts: 1

    Level 1

    hi everyone.

    new to the group but def not new to the game.

    I passed bubblegum hill 3 times this week and never received my hammers!!!!

    soo frustrating as I had to use hammers to get there.

    please advise and may I please have my hammers?!?!?

  • koolmafer08
    koolmafer08 Posts: 92

    Level 3

    No, it was a new one.. i dont know where you are but it was 7:00 am here, (it was when i logged in) i always get a new one at 00:00 every monday and on the weekends usually on saturaday but lately was on friday...

  • leeann1980
    leeann1980 Posts: 0

    Newbie

    I have won the Bubble Gum Hill twice and have not received my rewards. My ID is 11616521096. Thank you

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to this community


    This problem is already known and is being worked on. There is a big contribution to this. I let it go there. Good luck


    @Lola_Pop & @LadyRaffie

Hey! Would you like to give us your opinion?