I’m shows ticks but did not give me the goods
Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.
Here is what you will need:
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays".
Can also see these posts above, for more help.
You posted 2x on this. No need to double post on the same issue.
CM's @Lola_Pop @LadyRaffie you might want to connect these 2 posts on the same issue.
Thx & Welcome To The King Community - Origins7 Dale, 😀
Candy Crush Saga *Level 8406
v1.1910.3.0 Modified 12/03/2020 *Update!
Candy Crush Soda Saga *Level 5951
v1.182.1100.0 Modified 11/30/2020 *Update!
Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
👑 Feel confused to be joined on King Community? Learn Here! 👑
🌟 Need Gold Bars? Join Here! 🌟
Hi @heartglass if its the noble path did you atleast play the free tiers?.. If its not sorry for misunderstanding
👻Inhala, Exhala👻. You doing great, dont stress, keep hydrated!
I hope u get your boosters and lives what you paid for after contacting support! Good luck!
I didn’t claim the reward at the bottom of the path, the one with the star beside it, and now I can’t because “Get Premium to unlock all the rewards” is scrolled across it and is stopping me from pushing the claim button. How do I claim it? See attached photo.
Hello and welcome to our beautiful community
This premium can only be claimed with money. If you click on it, you will definitely be asked to do this !!! I don't pay anything here !!!
Wussten Sie, dass es jetzt einen internationalen Raum für Deutsch - Französisch und Spanisch gibt?
🍐 Spielerexperte für Papa Pear 🥥
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🎄 Hast Du Lust auf einen deutschen Weihnachtswettbewerb? 🎄
Thanks for the answer but I don’t want the premium. Look on the bottom left of my photo. Right underneath the word “Get”. You will see an unclaimed prize under the “Free” column. I can’t claim it because the banner across the bottom that reads “Get Premium to unlock all the rewards” is in the way. I don’t want premium, I only want the free one at the bottom left column. That banner prevents me from claiming it.
Yes i see what you mean !!! Can you push it up Have you tried If so, I report it to the CMS and they pass it on!
Please get in touch
Hello again. Yes I did try, I pushed and held it as high up as I could and tried to press claim at the same time, without success. I’ve tried everything, even changing the orientation from portrait to landscape. I will report it as you’ve suggested. Thank you kindly. Stay safe.
Thank you, I'll pass it on !!! You will get an answer to that. Please include your ID number!
Hiya there @kuzco2005 please tell us your gamer ID so the CM's can sort you out.
A question. What are you playing on Could you please turn it in queer format? Maybe you could click on it then. I still have this option and I'm just thinking of it !!
Please try it out !!!
I spoke with customer support via chat and they used my ID to go into my account. They said they credited the reward to me, but it still shows as unclaimed. I asked if it was a glitch they could look into and they said they would.
I use IOS. What’s queer format and how do I access it?
You have your picture in portrait format and please turn your device and you can see everything in queer format. Just turn your device in your hand.