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[Solved] McDonald’s Ad not working correctly
Answers
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Hello @mjdk60 and welcome to Soda community!
I'm sorry to hear about this. Please also contact King Player Support directly from Soda app and report this so the dedicated team can investigate this.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ad and send.
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Can’t get past McDonald’s ad. No place to close or collect reward.
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Hello @kathywilson and welcome to Soda community!
I'm sorry to hear about this. Please also contact King Player Support directly from Soda app and report this so the dedicated team can investigate this.
How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "technical & connection issues"- "thanks for reaching out"- scroll down and click "contact us". In the form please select "advert issues or reporting" and then "I experienced a bug with an advert." Explain your problem, name the malfunctioning ad and send.
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Hello @siscake921 @mcgulby and welcome to Soda community!
I'm sorry to hear this is happening. Please reach out to Player Support directly from your Soda app so the team dedicated to ads can look into this. You may read the instructions in my post here
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I ❤️ McDonald 🤪
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McDonald's Ad (Spanish) locks up the game. It can play (10 seconds) it can play repeatedly (10 seconds each time.) When it comes up, it cannot be closed, I cannot return to the game. I cannot get to the support tab to report the problem. I must reboot my phone (iOS 17.3)
Because the ad is positioned off screen in default landscape mode, there is no way to get to the information about the ad vendor. The ad video (small white box) can be played full screen as a pop-out, but has no other controls visible on screen.
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Hello!
thanks for sharing. Please follow the instructions in my comment above to contact Player Support from the app as well.
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allot of ads freeze or you can’t click out of them & lose the boosters you already earned
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There is a glitch in that particular ads. It has been reported to the studio.
You may want to contact players support from your game app for compensation 😉
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The McDonald’s ad in Spanish keeps locking up and I lose my extra spend. This has been going on for a couple days. Why isn’t it fixed?
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Welcome!
